Mijn Klacht:
Hello there,
I just came here from my hometown 5 months ago. I am using OV-chipkaart regularly. But I sometimes forget to make a checkin or checkout since we are get used to do only check-in once in the place I live for many years. So this year I think I got refunded for 2-3 times because of this. But now again I forgot to do checkin. I cant get refunded since I am getting this max limit error (U kunt via Mijn NS helaas geen aanvraag meer indienen voor restitutie van een vergeten check in of check uit, omdat uw maximum aantal voor online aanvraag is bereikt.) which I dont have any idea that there are some limits of it.
My path was from Houten Castellum to Utrecht Centraal which I forgot to do checkin in Houten Castellum since theres no such thing like turnstiles in there. So i paid 20 EUR instead of 2.90 EUR.
Thank you.
Gewenste Oplossing:
1) put some turnstiles in train stations so people cant forget
2) show the maximum refund limit to the users in more visible places
3) increase limit of refund or get refund for once.
