Onterechte afschrijvingen en verzoek om terugbetaling

Question

Sinds 29 december 2021 worden er maandelijks onterechte afschrijvingen van mijn rekening gedaan door novalnet AG. Ondanks dat ik afschriften heb verzonden, kon het bedrijf geen account van mij vinden en heb ik geen reactie ontvangen op mijn verzoek om terugbetaling. Het totaalbedrag dat onterecht is afgeschreven, bedraagt 4100 euro.

Novalnet AG · Accepted Answer

Dear Mjtm van der pas,
We understand your annoyance with the repeated debits, but would like to inform you that you had subscribed for subscriptions with an online dating service for which we process payments.

We have already sent the cancellation request to the subscription partner with whom you have subscribed online for dating services. We have also set your account details on blacklist to avoid further bookings from our side. Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

If you can rule out with certainty that you have not entered a business transaction/subscription/relationship with any online dating services who use our payment processing platform, and the debits made are unjustified, please inform us immediately by e-mail to payment@novalnet.de along with the transaction information (TID, booking reference, date, amount, etc.) which you see on your bank statement. In addition, we recommend that you file a criminal complaint against unknown persons with the local police station.

Also note that the dating agency (where you have signed up for subscriptions) will give this case to the debt collection due to the pending dues. So you may also have to provide the police report to the debt collection company to avoid further fees.

We hope that we could be of help you and that we have been able to solve your problems. Please give your 10-star rating if you are satisfied with our support.

Your Novalnet Team

Klacht: Onterechte afschrijvingen en verzoek om terugbetaling

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Klacht: Onterechte afschrijvingen en verzoek om terugbetaling

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