Klacht over oplichting en gebrek aan communicatie

Question

Op 26 juni heb ik een bedrag van €58,85 overgemaakt naar een rekeningnummer dat verbonden is aan Novalnet AG. Sindsdien heb ik geen terugkoppeling ontvangen en heb ik meerdere pogingen gedaan om contact op te nemen, maar ik kreeg geen gehoor. Ik maak me zorgen dat ik slachtoffer ben geworden van oplichting.

Novalnet AG · Accepted Answer

Dear Charles,

To inform you about the debits taken place, we have already sent you a detailed email about the debits/subscriptions.

Please note that you should always contact the website provider where the order was placed: https://nl.pavaroo.com or at least inform us at Novalnet (at payment@novalnet.de) or by phone during our business hours at 49 89 923 068 329). We will be happy to assist you at any time.

Chronological list of all cases: 
- On June 25, 2026, an order for €58.85 was placed with your merchant. We, Novalnet AG, received the payment from your merchant partner.
- On July 28, 2026, your merchant partner initiated a payment of €58.85.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners.

We hope that we could be of help to you and that we have been able to resolve your queries.

Please give positive rating if you are satisfied with our support. Thank you.

Your Novalnet Team

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