Mijn Klacht:
Never seen or heard after 7 year being in Netherlands that cashier has to search personal bags of customers, not the shopping bag, it’s your personal bag!!!!Never ever seen that in any supermarket in Europe, US, or Far East, in fact never seen that in any country across the globe no matter how small or large the size of supermarket.
That shows and proofs that Dirk is not a customer oriented, it also shows that his staff doesn’t really do their job by watching their security camera, nor watch their customers.
It also seems that Dirk never heard of GDPR where no one has any right to check personal data / belonging.
Where is the customer respect? They treat their customers as if they are thiefs. If they suspected something in a customer though their CCTV perhaps they could do so busy not ALL customer irrespective.
Gewenste Oplossing:
First of all, they have to apologize to me, secondly, they have to revoke that rule, and thirdly, Dirk staff need to learn how to be customer oriented and hardly any of their staff are.... if I compare them to other supermarkets staff, I can see a huge gap.
(10)
