Mijn Klacht:
Budget Energie told me that if we cancel our contract based on work, then we will not be penalized. This was a conversation with Budget Energie via Facebook messenger.
We had to cancel our contract with Budget Energie as my work contract was not extended and we are not allowed to be in the Netherlands without work. I explained this to Budget but they are still insisting that we have to pay a fine for cancellation.
How is this fair? We did not move to another energie company, we literally left the Netherlands as we are not allowed to be there, as my work contract was not extended.
Can you please assist with this? And they advised that if we have to leave as a result of work, then we will not be penalized.
Gewenste Oplossing:
When they remove the penalty amount from our account, so that we can finalize our account and close it.
