Klacht: Not allowed to talk on the phone

op 12 juni 2019 over Arriva in de categorie Openbaar Vervoer

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten

Mijn Klacht:

I used arriva bus 33 to travel today the 12th of June at 17.47 from Chamelot campus to Sittard train station. The bus driver ordered me to stop talking on the phone even I was not loud or I will throw you out. I have cut my call so the bus driver put his music loudly and that was not enjoyable at all.
This is despite other, male person directly behind me speaking loudly on the phone all the way. This is not the first time that I heard women being ordered to stop talking on the phone, while males are allowed to do so.
If there is the rule that phones are not allowed, then there should be a clear sign on the bus.
Moreover there should be no discrimination between the sexes.

Gewenste Oplossing:

I think that apology from the driver should be sufficient.

Bericht van Robin van Klacht.nl

5 maanden geleden - Ik heb een email gestuurd naar Arriva over deze klacht.

Bericht van Robin van Klacht.nl

5 maanden geleden - Deze klacht is zojuist door Arriva in behandeling genomen

Bericht van Robin van Klacht.nl

5 maanden geleden - We hebben bericht ontvangen dat Arriva een oplossing geplaatst heeft bij deze klacht

Arriva

Heeft op 12 juni 2019 om 18:55 geantwoord

Geboden Oplossing:

Hello Drto,

In general we have a policy in which loud music and loud phone calls are prohibited. This should apply to all male and female travellers.

I will forward your complaint to the responsible department where they will look at this situation as well.

We appreciate you sending us this complaint to make us aware of the issue. I apologize for any experienced inconvenience.

With kind regards,
Frank
Customer Service Agent Arriva

Alle klachten die gemeld zijn door Drto