Klacht over Arriva: Bus did not stop

Mijn Klacht:

We were waiting on the Niekee Roermond bus stop at 6am this morning. The 62 bus came around 06:08 (late). After waving hin 2 stop 2 times, he just looked at us waved back and kept on driving. My colleague was in that bus and he is a witness if needed. Now we are late for work.

This is the second time this has happened with a Arriva bus, the first time I did not complain as I was going home, but this time it is concerning my job and i will not stand for this.

Gewenste Oplossing:

I want this driver to be disciplined. He should not play around with people's jobs.

Beoordeling 1/10

(10)

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door Arriva in behandeling genomen

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat Arriva een oplossing geplaatst heeft bij deze klacht

Arriva

Heeft op 18 oktober 2018 om 07:23 geantwoord

Geboden Oplossing:

Dear Sgalarza,

What a pity to read that you have this experience with one of our buses. I can imagine that you are not happy with this.

I will forward your complaint to the responsible manager. I will request the responsible manager to discuss the situation with the driver. This conversation takes place on the basis of hearing and hearing. We apologize for the inconvenience you have experienced as a result.

If you have any questions about this report or any other incident now or in the future, I advise you to contact us via our Twitter page or our Facebook account. You can find us at @Arriva_NL and www.facebook.comArrivaNederland

Sincerely,

^ Jessica
Employee customer service Arriva

Sgalarza1

Heeft op 09 november 2018 om 06:39 geantwoord

Beoordeling 1/10

(10)

Hi Jessica,

Again the bus did not stop. I now have to wait an hour for the next 1. Me and my partner are now late for work.

How is this allowed? Is there no penalty for drivers? They can do what they want? What do I say to my boss?

Something needs to change in this situation. Please escalate to higher management.

Klacht: Bus did not stop

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Arriva

Andere klachten over Arriva

Vergelijkbare klachten in Openbaar Vervoer