Klacht over Arriva: BUS ARRIVING 50 MINUTES LA…

Mijn Klacht:

Hi,
My bus did not show up TWICE. So, I had to wait at least 50 minutes at the following station: Bedrijvenpark, direction Maastricht in the city of Beek.
On the 4th of March 2019 around 17:11 and on the 14th of March 2019 around 17:26. Each time, the bus was supposed to be there on the times quoted above, but it arrived much later 50 minutes later minimum.
I want a refund for the delays, please. We, the travelers, had to wait under the rain and the cold.

Kind regards,
Michelle

Gewenste Oplossing:

I want a refund for the delays, please. https:www.klacht.nlklacht-melden?cmpArriva2

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door Arriva in behandeling genomen

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat Arriva een oplossing geplaatst heeft bij deze klacht

Arriva

Heeft op 17 maart 2019 om 21:04 geantwoord

Geboden Oplossing:

Dear Michelle2018,

How unfortunate that you had delays twice this month. We are sorry for the inconvience. We can't help you with a refund via Klacht.nl.

Please go to Arriva.nl, to Service en Contact, then a drop down menu appears and you click on Contact met Arriva, scroll down on the page that come now and click 'overige contactmogelijkheden' . Now click 'contactformulier'. Now you can file a refund request.

We're sorry for the explanation. Klacht.nl doesn't allow us to send links here.

Kind regards,

Wouter
Arriva Customer Service

Klacht: BUS ARRIVING 50 MINUTES LATE TWICE IN THE MONTH

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Veelvoorkomende problemen met Arriva

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