Klacht: Always inconsistent

Nick3736 op 19 maart 2019 over Arriva in de categorie Openbaar Vervoer

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Klacht opgelost op 19 maart 2019
Reactie van het bedrijf:

Dear Nick3736, What a pity to read that you have this experience with our buses and drivers. I can imagine that you are not satisfied with this. In your complaint you state that the buses are often too early or...

Bedrijf Arriva
Categorie Openbaar Vervoer
Status Opgelost
Datum 19 maart 2019

Er wordt geklaagd over de onbetrouwbaarheid van buslijn 30 van Arriva, die vaak te laat of te vroeg arriveert, wat leidt tot lange wachttijden in slechte weersomstandigheden. Daarnaast worden de rijvaardigheden van de chauffeurs bekritiseerd, omdat zij abrupt remmen bij elke bushalte, wat de passagiers schade kan toebrengen en als slecht rijgedrag wordt ervaren.

Mijn Klacht:

During the last months number 30 is always late, or unjustifiable 2min early (even the stop screen shows that the bus came early) with result waiting at bus stops for a long time under bad weather. Got sick 2 times because of 1)unecessary waiting 2)insufficient infrastracture in my bus stop

Another important point is that the driving skills are insufficient. EVERY time, ALL the drivers break very hard last moment at every bus stop; that is damaging the necks of passengers and it is bad driving, especially when they know where the stop is and they can just start breaking earlier and smoothier.

Gewenste Oplossing:

When they above do not happen

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door Arriva in behandeling genomen

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat Arriva een oplossing geplaatst heeft bij deze klacht

Arriva

Heeft op 19 maart 2019 om 08:42 geantwoord

Geboden Oplossing:

Dear Nick3736,

What a pity to read that you have this experience with our buses and drivers. I can imagine that you are not satisfied with this.

In your complaint you state that the buses are often too early or too late. We try to keep the timetable as good as possible. If it is busy on the road or, for example, an accident has occurred, a delay may occur. It can also happen that it is quiet and then it can happen that a bus is a little earlier at the stop.

You also indicate that you are not satisfied with the driving behavior of our drivers. We take complaints about the driving behavior of our employees very seriously. We have therefore forwarded your response to the location where this is further investigated and discussed with the driver. We always apply both sides of the line with our employees. We expect them to be involved and to do everything possible to offer travelers optimum travel comfort.

If you have questions about this report or another incident now or in the future, I advise you to contact us via our Twitter page or our Facebook account. You can find us under @Arriva_NL and www.facebook.comArrivaNederland

Sincerely,

^Jessica
Medewerker klantenservice Arriva

Alle klachten die gemeld zijn door
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