4 uur geleden - Er is een nieuwe brief gegenereerd voor de klacht over booking.com
Download hier uw brief

4 uur geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over booking.com

4 uur geleden - I am submitting a formal complaint against Booking.com B.V. for violating European and Dutch consumer protection laws regarding refunds and compensations. Booking.com formally ed that I was entitled to a refund for a price difference. This compensation was owed to me because my original reservation was abruptly cancelled due to the fault and negligence of Booking.com and their Host, forcing me to rebook alternative accommodation at a higher rate. However, instead of refunding this approved compensation to my original payment method, Booking.com unilaterally—and without my prior consent—transferred the funds into their internal Wallet Credits. I have explicitly rejected these corporate vouchers and formally requested a standard cash reversal to my card. Their customer support continuously refuses, using automated templates stating they cannot convert wallet credits to cash. This is an unfair commercial practice. The extra expenses I incurred were paid using a credit card. By unlawfully trapping my owed compensation within their closed ecosystem, Booking.com is forcing me to bear a direct financial burden, as I am now facing outstanding credit card debt and interest for a situation entirely caused by their own failure to deliver the original service. I request your authority to investigate this illegal withholding of funds and assist in enforcing Booking.com to process a full, direct refund to my original payment card, as mandated by consumer rights laws.