Klacht over Essent: Returned payments

Mijn Klacht:

Your end bill was extortionate as to get the business in the first place you wouldn’t accept anything higher than 116euro per month, which is sneaky to say the least. I have email confirmation and dated conversation from your CS that there was not a hope I was going to be able to pay the full end account (nearly 1000euro) in one lump, and that I’d have it paid as quicky as possible, and to date have it nearly paid off.

This morning I have had two of the payments returned

WHY is that and what are you going to do about it. I wasn’t happy with the sneaky way you conned me into doing business with you, but this just serves to be yet another annoyance.

Gewenste Oplossing:

Stop sending the payments made back.

Bericht van Robin van Klacht.nl

12 jaren geleden - Ik heb een email gestuurd naar Essent over deze klacht.

Bericht van Robin van Klacht.nl

12 jaren geleden - Deze klacht is zojuist door Essent in behandeling genomen

Bericht van Robin van Klacht.nl

12 jaren geleden - We hebben bericht ontvangen dat Essent een oplossing geplaatst heeft bij deze klacht

Bericht van Robin van Klacht.nl

12 jaren geleden - De melder van de klacht heeft zojuist de oplossing van Essent beoordeeld.

Razor2011

Heeft op 10 februari 2014 om 12:21 geantwoord

Why was this done? Your breaking your own agreement and I have it in an email from YOU!!!!!!! Not to mention details from a phone conversation I had with one of your colleagues

Can you please forward via email the details of your customer service manager, name contact details etc;

Please further note, this is going to posted on google pages, posted to twitter to all of your twitter addresses unless I receive a satisfactory answer from Essent.

Essent

Heeft op 10 februari 2014 om 13:12 geantwoord

Geboden Oplossing:

Dear Razor2011,

Thank you for taking the time to write us on this website.

The reason your payments are refunded is because we transferred your claim to the bailiff. I cannot make statements about your claim. Only the bailiff knows the current status of your claim.
You can reach them by telephone from 8.30 AM till 17.00 PM on the following telephonenumber: 088-1414000.

I have closed your complaint on this website. That does not mean your complaint has been resolved but that we cannot process your complaint.

I trust to have informed you sufficiently.

Yours sincerely,

Dave

Essent Customer Service Webcare

Klacht: Returned payments

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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