Klacht: Parcel is now lost

op 13 september 2018 over DPD in de categorie Koeriersbedrijven en post

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Mijn Klacht:

I was supposed to get a parcel yesterday and apparently it was delivered to a completely different!!! Building on campus.
Furiously I went there and asked and there was no parcel delivered.
First why would they not just leave a note for me! Second why deliver it to a completely different building as a student I can’t just handle a loss like that with ease. I have a budget. And I want this company to take responsibility!
Kind regards,
Sara Susilovic

Gewenste Oplossing:

I will only be satisfied if I either get the complete refund of the value of this product or if the company looks up the name they delivered it to and gets in contact so I can finally have my stuff.

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Heeft op 13 september 2018 om 20:28 geantwoord

Geboden Oplossing:

Hello Sara, that is of course very annoying and not what you can expect from DPD. In this case, I advise you to contact the sender. They can initiate an investigation and file a claim for the costs incurred. And of course find out where your package is. I apologize for the inconvenience. Greetings, Shirley

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