Klacht over Klarna: Klarna is demanding paimen…

Mijn Klacht:

I have returned an order from Luvada shop to China.package was hold by customs there and no one contacted them for the parcel. Klarna is saying i am responsible and i have not given them enough information. Now they give me to incasso demanding 170 euro. I have provided proof of sending with track and trace code.and correspondence with the shop Luvada where the order was placed.

Gewenste Oplossing:

I don't think i have to pay them anything as i have followed return policy and have send all proof , track and trace and correspondence with Luvada.

Bericht van Robin van Klacht.nl

4 jaren geleden - Deze klacht is zojuist door Klarna in behandeling genomen

Bericht van Robin van Klacht.nl

4 jaren geleden - We hebben bericht ontvangen dat Klarna een oplossing geplaatst heeft bij deze klacht

Klarna

Heeft op 19 april 2022 om 16:53 geantwoord

Geboden Oplossing:

Dear Natasja,

Thank You for writing Klarna via Klacht.nl

To solve or investigate this topic for you, we need to ask you several personal questions, for that reason please contact us via Klarna-chatsupport or by telephone. (see contact details below)

Customer Servcies telephone: 020 808 2852.
Available at Monday untill Friday 09.00am to 18.00pm and on Saturday from 09.00am untill 13.00pm.

Via chatsupport (24hours every day) at: https://app.klarna.com/login.

Have a lovely day!

Kind regards,
Patrick.

Klacht: Klarna is demanding paiment for order i have returned.

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

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