Mijn Klacht:

I Elisha Moore am writing in regards to a fine I received on the 23 October 2015 with kenmerk F064866.

Whilst travelling from Utrecht Central station to Amsterdam Central station. I received a fine as I forgot to check in at Utrecht station. This was an honest mistake, you can see earlier by my travel record that I had just used a bus to come into Utrecht central station. l also have my own personal OV chip card and have the money directly debeted from my account as well as paid for the 40% discount on my card. And as I was travelling after 12pm this train ride would have only of coasted me 4.40 euro. This would not be something that I would intencernley not pay for and risk getting a fine, as I did as a result of human eara. I had just received some not so good news and was distracted. I phoned regarding the matter and they said as I have had a another fine revoked before that they where not able to help me resolve the matter regarding this fine. I explained that the other fine I received was (a) using a completely different OV chip card. I now have my own personal OV chip card and the money is atomatlly taken out from my bank account. (B) The circumstances were of a complete different nature. Whilst speaking to the man on the phone I also inquired about the amount of money that was being debited from my back account whilst using the OV chip card and he informed me of three different acations of when I have been over charge. For me this is totally uneceterbul that you as a company are aloud to inforce fines as a result of hummen err when you yourself have proven to me that you are incapable of delivering a proper service. I don’t want to even begin about discussing the amount of times I have been late to work or waisted my time in regards to trains running late or being cancelled.

In regards to my last fine I also wrote a letter. I had someone call me but then since then I did not hear anything back from this. When I discussed this with the man I spoke to with my last telephone call he told me there was no recored of this on the system that I had written a letter. I would appreciate it if I was given some sort of a response.

As for this matter, all I ask is that you reaemberce me for the fine in which I paid and I pay it as a normal fair with my 40% discount which makes it 4.40 euro.

I look forward to hearing from your response.

Regards Elisha Moore

Gewenste Oplossing:

I would like to hear back from them in the first place and obviously receive my reimbursement.