Mijn Klacht:
I have returned an iphone to bol.com and they told me that Postnl investigated that the phone is delivered correctly, however bol.com told me that my story which i told them is not reliable. Well i don’t care if you believe to the story i told u or not, the phone is returned to you and it is investigated by Postnl. I have proof of;
Reciept on sending the item back, the email you told me that postnl agreed that the package is delivered, a picture of the package with the weight while sending to return, a recording of myself packing the package. I want my money back.
They have horrible customer service, everytime i tried to contact them they hang up the phone or left the chat, i mean if you have such a big company first learn to act professional.
Bestelnr. 1193386794
Gewenste Oplossing:
I want my full refund in my bank account.
(10)
