Klacht PostNL! Big PAKKET -

Mijn Klacht:

Package track
Out for Delivery(28Days)
Destination Country – Netherlands(Modify): 31 88 868 6161 Go to official website
Origin Country – China(China EMS): 0086-11183 Go to official website
2019-12-2920:24:00Arrival at Delivery Office, KINGDOM OF THE NETHERLANDS NLNLAMSA
2019-12-2920:21:00Released from Customs, KINGDOM OF THE NETHERLANDS NLNLAMSA
2019-12-2920:21:00Posting, KINGDOM OF THE NETHERLANDS NLAMSA
2019-12-1101:08:00Arrival at Delivery Office, KINGDOM OF THE NETHERLANDS NLNLAMSA
2019-12-1018:46:00Arrival at Sorting Center, NLNLHAGI
2019-12-0903:03:03Despatch from Sorting Center, GuangDongShengGuangZhouShi 51040034
2019-12-0812:52:23Arrival at Sorting Center, GuangDongShengGuangZhouShi 51040034
2019-12-0811:18:31Despatch from Sorting Center, GuangDongShengFoShanShi CLZX
2019-12-0805:08:38Arrival at Sorting Center, GuangDongShengFoShanShi CLZX
2019-12-0802:18:00Posting, GuangDongShengFoShanShi 52809906

Gewenste Oplossing:

I want to know about the PAKKET

Bericht van Robin van Klacht.nl

6 jaren geleden - Ik heb een email gestuurd naar PostNL over deze klacht.

Bericht van Robin van Klacht.nl

6 jaren geleden - Deze klacht is zojuist door PostNL in behandeling genomen

Bericht van PostNL

6 jaren geleden - Dear sirmadame, Thank you for your message. From your report I understand you have a complaint about the delivery of your parcel. I’m sorry to hear that our service doesn’t comply to your expectations. I would like to respond to your message. If I understand correctly your parcel hasn't been delivered yet. I'm sorry to hear this. Unfortunately, I didn’t receive enough information from you to treat your report immediately. To help you sufficiently I would like to receive the following information: - the tracking code of your parcel When u provide us with this information, your report will get treated. You can provide us with this missing information by reacting to this message. Kind regards, PostNL costumer service

Reactie van de melder van de klacht Dragos Sebastian

6 jaren geleden - LO602758625CN

Bericht van Robin van Klacht.nl

6 jaren geleden - We hebben bericht ontvangen dat PostNL een oplossing geplaatst heeft bij deze klacht

PostNL

Heeft op 10 januari 2020 om 12:52 geantwoord

Geboden Oplossing:

Dear sir, madame,

Thank you for your reaction. I’ve checked the tracking number and I don’t have nice information. The parcel has been send back. I’not sure of the specific reason. That’s written on the parcel itself. I advise you to contact the sender. Maybe they can send you another parcel of maybe they have another fitting solution. Sorry for the inconvenience.

I assume that I have informed you sufficiently. If you have any questions or complaints now or in the future, please contact our Customer Service via www.postnl.nl.

Kind regards,

PostNL Customer service

Klacht: Big PAKKET

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