Mijn Klacht:

Dear 9292,

You gave me wrong infomration when I wanted to purchase my subscription and now Arriva tells me to contact 9292 as they feel that 9292 gave wrong info and they never told to purchase the subscription.

Details given below:-

I have already complained to connexion and arriva but they still send me an email like below: –

I had done my subscription by looking into 9292.nl, one can still search for it by Puccinidreef to Bloemlaan and I have the subscription mentioned in 9292 and now arriva says, I took a wrong subscription.
Everyday I travel and my money gets deducted, this is blatant thef and CHEATING or people’s faith and trust.

On top of everything, they do not understand the issue and never call me back after promising that someone will call me back.

Even now 9292 says buy 5453 with center zone 4 and I did buy that but still money is deducted in my card 3528010481749956
I have no obligations .

PLEASE HELP !!!

Subject: Treatment of your complaint
Our reference: KLS JSJ 331521
Extension number: 0900-202 202 2 (free)

Dear Mr. Mansoor Eranpurwala,

On May 17, 2018 we received a complaint from you.

We have taken your complaint into consideration and let you know the following.

Checking has shown that you have a wrong center zone for traveling in the Hoek. You need a 4 star plan with center zone 5463 for the journey you want to travel.

If you have any questions or comments about this e-mail, please contact the Customer Service department. Available by telephone from Monday to Friday from 6 am to 11 pm and on Saturdays, Sundays and public holidays from 7 am to 11 pm via 0900-202 202 2 (free).

We are confident that you have informed you sufficiently.

With kind regards,
Arriva Personenvervoer Nederland BV

Hilda Treasurer
Customer Service department

Desired solution
poor service

Gewenste Oplossing:

Cheating people's trust