We were looking at vacations and saw Sunweb. We completed the form but when we looked at the terms and conditions they were contradictory and we decided to just leave the webpage.
Emails ing the booking went to a spam account and we only saw them today.
We contacted them and they said that it was impossible to make an accidental booking and that we agreed to the terms and conditions.
When I looked on trustpilot I noticed a substantial number of people with the same issue and Sunweb replying that they couldn’t have made the booking.
I believe they’re saving information and scamming us.
We want them to stop chasing us for a booking we never made.
I would be satisfied if they stopped trying to make me pay for a service I NEVER agreed to.