Mijn Klacht:

staatsloterij charges me 15 euros every month without my consent

Gewenste Oplossing:

1. stop my account on August 12 as agreed on the phone and reiumburse my wallet and keep tickets I purchased (last draw on August10)
2. Make it clear for other clients they will be charged monthly and ask them to tick a box to authorize debit
3. Stop making money when clients call them on the phone - I called them they put me on hold for 20 minutes. I understand they make money each time their clients call them. Outrageous!