Mijn Klacht:

26 02 2020 boeking 4 tickets Brus-Istanbul-Doha HT
Onder Boekingsref TZ63EL
Reisdocument Boekingsnr L3FIMS
Turkish Airlines annuleert 2 vluchten, zodoende kan reis onmogelijk worden gemaakt en ook Corona ( quarantaine Qatar )
Mytrip stelt voor 2 andere vluchten door mezelf te annuleren om zo een voucher of refund te bekomen !
Conclusie : geen enkel contact meer te bekomen met mytrip !!!!
10-tallen mails gestuurd en herinneringen naar Mytrip maar geen
antwoord of contact meer !!!
Beetje dubbelzinnigantwoord op 21 10 20 :
When you to cancel your booking, the refund amount will be paid to your original form of payment
PS ik heb niet geboekt bij Turkish Airlines maar bij Mytrip !
Geen enkel contact terug of nodige info vind ik toch een vorm van weinig respect voor de klant !
Hopelijk via dit kanaal toch een vorm van antwoord terug !
Ik stuur nog extra info onder vorm van vroegere mailing :
It is with some surprise that we read your email of 8/10/2020 in which you state that only “rebooking” or “open ticket” is possible. In the previous e-mail there was talk of a “refund” of the flights, but now this suddenly appears to be impossible. It is not possible for us to rebook flights just like that because family and working conditions have to be taken into account.

Since the option remains of “open ticket”, we are forced to go for this option. We suspect that the “open ticket” applies to the 4 flights of our booking (ie “outbound” flights Brussels-Istanbul / Istanbul-Doha on 31/10 and 01/11/2020 as “return” flights Doha -Istanbul / Istanbul-Brussels on 8/11/2020). We assume that this “open ticket” has a validity of 1 year …

Can this ticket be drawn up in the aforementioned sense and sent to us?

With best regards

Defraeye Geert

Dear Sir/Madam,
Your flight(s) has unfortunately been affected by the situation with Covid-19.
Rebooking:
To change the time and date of your booking you need to contact us by telephone. Our opening hours and other contact details are available on our website, under ‘Contact us’.
Call us and we will look together at the possibility of rebooking your tickets.

Open ticket:
The airline offers the option to keep the booking open with a voucher for future use. If you are interested in this option, please reply to this email at least 5 days before your original flight date for more information. If you have already requested us to obtain a voucher on your behalf, we are already working on your request with the airlines.
Due to the difficult situation with Covid-19, we are receiving an extremely high number of customer requests at the same time as many of our service centers are unstaffed because of government lockdowns. We are doing our best to answer emails and calls, but due to the circumstances we cannot answer all incoming contacts in time. We kindly advise you to frequently visit our website for general information on the Covid-19 situation’s impact on travel and any fees that may apply.
We thank you for your patience and understanding in this challenging time.

Kind regards,
Palash Y, Ticketing Department
Mytrip

Re: Boeking nummer: TZ63EL
Dear Sir/Madam,
Unfortunately, your flights have been cancelled by the airline and we are sorry for the inconvenience caused to you because of this.
As per airline policy you have following options:
Rebooking:
To change the time and date of your booking you need to contact us or to airline by telephone. That’s where we handle rebooking. Our opening hours as well as phone number can be found on our website, under ‘Contact us’.
Call us and we will look together at the possibility of rebooking your ticket.
For the Open ticket:
The airline offers the option of Open Ticket to keep the booking open with a voucher for future use. If you are interested in this option, please contact us before your original flight date for more information.
Refund:
We will send a refund application to the airline and if the request is granted by the airline, we will process your refund in accordance with the airline’s policy and our Terms and Conditions. When you to cancel your booking, the refund amount will be paid out to your original form of payment.Please note that your booking has not been cancelled yet.
And also we can not guarantee that policy will remain same as airline policy keeps on changing.
Due to the difficult situation with Covid-19, we are receiving an extremely high number of customer requests at the same time as many of our service centers are understaffed because of government lockdowns. We are doing our best to answer emails and calls as quickly as possible.
We kindly advise you to frequently visit our website for general information on the Covid-19 situation’s impact on travel and any fees that may apply.
Kind regards,
Nitin C, Customer Service
Mytrip

Gewenste Oplossing:

Graag refund is in de eerste plaats een opportuniteit !
Met voucher kan ik ook nog mee leven