Mijn Klacht:
I have just had a clothes drying machine delivered.
To my astonishment I was told that they were unable to put it on top of my washing machine because of possible damage they might cause whilst doing this! I live on the first floor and they not only carried the new dryer up, they took the old one down! What about the damage they could have done to the stairs and portiek?
I have spoken to Media Markt and was told this is indeed the case as described in the ‘small print’.
I’m very sorry I didn’t go to BCC who delivered a new washing machine, set it up, replaced the old dryer on top of it a couple of months ago. Excellent service.
Media Markt should plainly state this on their ‘Wasdroger’ pages since in the Netherlands there is almost no-one who doesn’t stack their washers/dryers.
And this after paying an extra e15 for so-called ‘Bezorgservice witgoed extra’! Still wondering what the extra service is, also buried in small print I suppose.
Gewenste Oplossing:
Not 'tevreden' as yet.
(10)
