Mijn Klacht:

I made an online order and apparently one of the items I added was out of stock while I was shopping, so after I payed I realized the item was missing. I was not allowed to cancel the order right away, not online and not by calling and no solution was offered other that waiting for the wrong order to arrive and sending it back even though I explained because of health issues this poses a problem for me.

Gewenste Oplossing:

They could have canceled the order to allow me to make a new one, or offered me free shipping on my next order so I could get my missing item, but they didn't agree to either.