Mijn Klacht:
On 30 May 2021 we had an appointment with KuekenConcurrent for a kitchen. Together we created a kitchen design and were offered a price of 13750EUR. We accepted the offer and signed the papers for the purchase. During the meeting and while signing the papers, the seller never mentioned about a penalty that could be incurred if we decided to cancel.
We asked during the appointment multiple times what happens if we decide to cancel the purchase after having agreed on the measurements at the next meeting and paid the 5% deposit. The seller ONLY said that if we cancel after few days and come at a later time to buy the kitchen again, there is no guarantee that it will be the same price and we that will lose the deposit. He did not mention the cancellation penalty at all.
The next day, 31 May 2021, we decided that we no longer wanted the kitchen and emailed the seller to cancel the purchase. The seller then told us that since the cancellation was within 48 hours we would have to pay a penalty of 0.5% of the purchase price. We then pointed out that the seller did not mention the penalty clause during the appointment and we also did not sign any papers agreeing to the terms and conditions of the cancellation.
To this, the seller responded via email that I never tell this to a customer, cause I always ask 4 times if the customer is sure about the agreement and ask if there are no doubts.
Also the seller repeatedly mentioned that if we made the purchase on 30 May by 1800h we get a 30% discount and a free kraan. However the offer is still ongoing on their website today (31 May). This way he subliminally pushed us make the purchase by giving us false information about the end date of the discount, which was unethical and we feel cheated by it.
So in summary, the seller:
(1) Agreed in writing via an email that he withheld information about the cancellation terms and conditions during the purchase
(2) Agreed in writing via email that he never tells customer about the penalty clause during a sale
(3) Provided false information that the discount ends on 30 May at 1800h, which subliminally pushed us to make the purchase
The seller insists that we need to pay a penalty despite not having pointed out to us the penalty clause during the purchase.
Gewenste Oplossing:
We will be satisfied when we do not have to pay any cancellation charges, because the seller did not make us aware of the cancellation terms during the purchase, we did not sign anything agreeing to the cancellation terms and the seller lied to us about the end date of the discount.
(10)
