Klacht: Customer service

Jorass op 01 december 2023 over Jysk in de categorie Interieurbedrijven

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Mijn Klacht:

I called to complain about the delivery of an office desk. The female employee gave an explanation as it was fixed for anyone that make a complain about delivery. When I started to explain that this excuse is not accurate she told me that if I keep interacting her she will not help me further. I paused, I heard her and then I started talking again explaining the situation. She said again that she can not help me further because of my tone. I asked her to connect me with her supervisor and the line was disconnected. I think customer service employees shouldn’t apply every stupidity they watch on tiktok! Because every case is different. They have to be professional.

Gewenste Oplossing:

A kind explanation and a willingness to help customers. At least to pretend that they are interested for the company's customers...

Bericht van Robin van Klacht.nl

4 maanden geleden - Ik heb een email gestuurd naar Jysk over deze klacht.

Bericht van Robin van Klacht.nl

4 maanden geleden - Deze klacht is zojuist door Jysk in behandeling genomen

Bericht van Jysk

4 maanden geleden - Hi Jorass, We are sorry to read you are not being helpt. We apologize for this. Can you tell us what your complaint is en give us the order number what this is about? Best regards Andrea

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