Geboden Oplossing:

Dear Sir,

How annoying to hear that you have been fined on your final invoice. In your complaint you indicate that you do not agree with this. According to you, the seller in the Mediamarkt would have told you that you could switch again after one year, despite the fact that the contract is a three-year contract.

I have not been to the conversation between you and the seller and therefore do not know what exactly was said to you and how it was said to you. It is precisely to prevent misunderstandings and miscommunication that registration in the Mediamarkt is visually supported. All steps, conditions and rates will be discussed with you. You have been reminded of the termination compensation on page 13 of the terms and conditions and page 14 point 8. In addition, you have been reminded several times of the statutory cooling-off period of 14 calendar days. After signing it, we have sent you the energy contract with conditions for approval. Here, too, we will again mention a possible cancellation fee in the event of an early switch. You have therefore been informed several times in writing of all the terms and conditions and have agreed to these, both by signing and by not using the statutory reflection period. Therefore, there are no unfair trading practices.

Since the term of the contract and the penalty that follows in the event of an early switch have been clearly ed to you, I will not correct the final invoice. The fine has been charged entirely in accordance with the contract. It is your responsibility to monitor the consequences of your switch. Since you have not done this, this is your responsibility.

I trust that I have informed you sufficiently.

Sincerely,
Budget Energie Webcare