Klacht over Budget Energie: Double payment for…

Mijn Klacht:

At the 13 July, I switched to Fenor due to dissatisfaction with the prices offered by Budget Energie. The contract that I had was for 36 months and the termination was timely. So why was I charged 37 times for the services by Budget Energie? The situation now is that the current company charged me for August, and Budget Energie also did the same (since August I have nothing more to do with you except for the bills paid in advance). At the moment it feels like someone is trying to deceive me. The fee was of course withdrawn on my part, but now the company sends me strange text messages threatening with penalties for failure to pay for a service that it does not actually provide me ?!

Gewenste Oplossing:

I am asking for a cancellation of the amount of 141 € owed to me and a refund of the final settlement with your company.

Bericht van Robin van Klacht.nl

4 jaren geleden - Ik heb een email gestuurd naar Budget Energie over deze klacht.

Bericht van Robin van Klacht.nl

4 jaren geleden - Deze klacht is zojuist door Budget Energie in behandeling genomen

Bericht van Budget Energie

4 jaren geleden - Dear mister Krauze, You made a complaint online. I would like to give you my reaction. Your complaint You made a complaint, because we charged you for August, while you are no longer a customer with us. You ask for a cancelation and a refund. My reaction Sorry to hear that you are no longer happy with us. If you go to another supplier, we will be noticed about it only 1 day before the switch. On July 29, 2021 we send you an e-mail about your switch. At that moment the assignment was already send to the bank and it wasn't possible for us to withdraw the assignment. That's why you have payed for the month of August. Of course on your final invoice we calculate the true costs with the meterreadings and we settle it with the monthly invoices that you have paid. Because you recently received the annual invoice, all the monthly invoices to July 2021 have been taken to your annual invoice. On your final invoice the true costs are €77,82. At that moment we assumed that you have paid the monthly invoice of August from €141,00. If you truly did pay that invoice, you should have a credit of €63,18. But because you didn't pay that invoice, there is a dept! That's why we asked you to pay us. Because you didn't react at all, we were forced to charge you collection charges. To show our good will, we will cancel the collection charges from €25,00. I kindly ask you to pay us €92,82. Conclusion I won't cancel the monthly invoice from August, because you still have to pay us your usage from July 13, 2021 till July 31, 2021. Without this last monthly invoice, your debt would still be the same. I also won't give you a refund for this. Only to show our good will, I will cancel the collection charges from €25,00. Question I presume you understand and accept my explanation. If you still have any questions, you can always reach out to us.

Bericht van Robin van Klacht.nl

4 jaren geleden - We hebben bericht ontvangen dat Budget Energie een oplossing geplaatst heeft bij deze klacht

Budget Energie

Heeft op 09 september 2021 om 08:49 geantwoord

Geboden Oplossing:

Dear mister Krauze,

You made a complaint online. I would like to give you my reaction.

We have not received a response from you. We therefore assume that you are happy with the solution that the employee has offered you.

Your complaint will be closed here.

Yours sincerely,
Budget Energie Webcare

Klacht: Double payment for monthly consumption after switching to another provider ?!

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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