5 jaren geleden - Ik heb een email gestuurd naar Basic Fit over deze klacht.

5 jaren geleden - Deze klacht is zojuist door Basic Fit in behandeling genomen

5 jaren geleden - We hebben bericht ontvangen dat Basic Fit een oplossing geplaatst heeft bij deze klacht

5 jaren geleden - Dear Social Team, I appreciate your reply. The subscription was made by my husband. Name: Rodrigo Varejao Guerzet Calabrez Subscription number: 15204824 I already contacted your customer service, but they refuse to return the more than 450 euros stolen from my bank account. What I want to make very clear again is that at NO time did my husband sign any contract that would allow you to make debits in our bank account and you have been doing so for a year. Last year, at the gym, the employee informed us that we could pay to use the gym for just one month and that is what we did. This can be proven because we only use the gym for 34 days and nothing more. Then we never went back to the gym again, because we did a 1-month subscription. What surprised us the most and shows that you are acting in bad faith is that the customer service attendant said that we need to find this employee who helped us on the day of subscription. This is impossible! You who have to try to find your employees and not us. In addition, we have not signed any documents allowing debits in our bank account, opening our data for you. This is a very simple situation to resolve. You just need to return our 450 euros. On many web sites, there are thousands of complaints about the same problem, I believe it will be more costly for you if all the former clients come together to take collective lawsuit. Let's try to solve this in the best possible way. We look forward to returning our money as soon as possible. Thank you and best regards