over charged

Question

My contract ended on 30-3-2020, but I am still being charged. Can you please refund everything you have charged me since my contract ended on 30-3-2020. My husband went today to speak to someone and your worker put the end date as of 06-08-2020. This is not acceptable in my book. My client number is 135390234. According to my records, you owe me 16.99 euros.
Thank you,
M.U.Rehorst

Basic Fit · Accepted Answer

Hi Mary, 

Thank you for reaching out to us. 

How unfortunate that uncertainty has arisen regarding the end date of your membership. This is of course not the intention.

I have checked it for you and see that we have not received any previous cancellation from you until 6-7-2020. Because your first contract year ended on 30-3-2020, your membership can be canceled monthly from this date. Unfortunately, due to no previous cancellation, I cannot cancel your membership for you earlier. If you do have proof of a previous cancellation, you can always email it to our customer service at: Klantenservice@Basic-Fit.nl

Provisionally the end date of your membership will be on 8-8-2020, with due observance of our 30-day notice period.

I hope to have informed you sufficiently. Please let us know if you have any further questions.

With kind regards, 
Basic-Fit Social Team

Klacht: over charged

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Mrs.Rehorst

Klacht: over charged

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