money over everything

Question

Company focused to steel your money. I've stopped my membership 6-4-2020 and 8months later I've got bill to pay for membership till 20-11-2020. Doesn't matter you aplplied to stop membership for some reason (my was coronavirus so gym was often closed but anyway even if was open I am in higher risk group so infection can be difficult for me) still I must pay for every month. Like they said via FB chat my reason is no reason. BasicFit follow rule money over everything and they found good way to keep same income even when everything is closed because of...

Basic Fit · Accepted Answer

Hi Marcin,

Thank you for your message.

Sorry to hear that you had this experience with us!

We've received your cancellation. The end date of the membership is: 11/20/2020.

On 11/22/2019 you had your membership changed from a Premium to a Comfort membership. By changing a membership, you start a new annual agreement with us. The end date of the membership is 11/20/2020.

Due to the situation regarding the Corona, the spread compensation has been processed on your membership. This means that the amount that has been paid in excess for the period between the closing date and May 1, will be settled as a discount on the membership fee.
 
The overpaid amount is: € 32,79. This is structured as follows:
 
- Contribution period 3/16/2020 - 4/9/2020  € 17,80
- Contribution period 4/10/2020 - 5/1/2020  € 14,99

The settlement will take place from the moment the clubs reopen and we could continue the membership in the normal way. The amount is spread over 6 periods. € 32,79 divided by 6 is a discount of 5,47 per period.

At this moment you have an outstanding amount of € 59,51. This is structured as follows:

- Contribution period 7/3/2020 - 7/30/2020  € 15,95
- Contribution period 8/28/2020 - 9/24/2020  € 14,52 
- Contribution period 9/25/2020 - 10/22/2020  € 14,52
- Contribution period 10/23/2020 - 11/19/2020  € 14,52

The spread compensation expires when you choose to terminate your membership. This means that we can't fully compensate you after the end date.

Out of courtesy, I have decided to give you the last periods of the spread compensation anyway. This means that a total amount of € 10,94 will be deducted from the outstanding amount (2 x 5,47).

In this way you are fully compensated for the period in which we were closed.

The outstanding amount has been adjusted to € 48,57 (€ 59,51 - € 10,94). Once we've received the payment, your membership is closed.

I hope I've give you enough information. If you have any further questions, please let me know!

With kind regards,

Team Social Basic-Fit

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