Klacht over Basic Fit: money back

Mijn Klacht:

I made a subscription with Basic-Fit with number 13285174. As a present for my friend in 26/10/2017 for one month but i charged for 2 months depends on your club rules. And for phiysicals and psychologicals reasons my friend didnt visit your club.So i stopped the subscription on 23/11/2017. Instead of you paying me the money of the second month wich i payed in advance. you pull money from my bank account again. And so i had subscription for 1 month and i payed now for 3 months,

Gewenste Oplossing:

i will be satisfied when you give me my money back.
And you take just your right.

Bericht van Robin van Klacht.nl

8 jaren geleden - Ik heb een email gestuurd naar Basic Fit over deze klacht.

Bericht van Robin van Klacht.nl

8 jaren geleden - Deze klacht is zojuist door Basic Fit in behandeling genomen

Bericht van Basic Fit

8 jaren geleden - Dear Soumaya, Thank you for your message. I'm sad to read that the present you got for your friend couldn't be used. I've tried to call you to discuss the financial side of the membership. Unfortunatly since I couldn't reach you just now, we couldn't get to an agreement. What time would suit you the best for me to call you? Could you please either post a message here or send an email to [email protected]? I look forward to speaking with you! Kind regards, John from Basic-Fit

Bericht van Robin van Klacht.nl

8 jaren geleden - We hebben bericht ontvangen dat Basic Fit een oplossing geplaatst heeft bij deze klacht

Reactie van de melder van de klacht

8 jaren geleden - Dear John, You can call me Thursday, Friday,Saturday, 4th, 5th, 6th January between 10,00 - 15,00 of between 17,00 & 21,00 uur. Greeting, Soumaya khalouf

Basic Fit

Heeft op 03 januari 2018 om 12:32 geantwoord

Geboden Oplossing:

Dear Soumaya,

Great to have been able to discuss this by phone.

As mentionioned the first payment was for the registration fee, 6 days in October and the month of November. The automatic withdrawal was the fee for December. Since we recieved the cancellation on November 23, 2017 in accordance with the term of the membership the enddate was December 23, 2017.

Since the membership hasn't been used and we didn't clearly explain the payments and terms, I have decided to refund the month of December. During the cancellation we already refunded € 7,26. I have now also refunded the remaining amount of € 17,73. You should recieve this within 15 business days.

I hope your friend will be better soon! If he wishes to try again to sport with us, please contact us to reactive the membership.

Best wishes for 2018!

Kind regards,

John from Basic-Fit

Klacht: money back

Mijn Klacht:

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