Thank you for your message.
Sad to hear that you are not satisfied with the service we offer.
I have checked your account in our system.
You became a member on 3-11-2017. At that time we had a promotion that allowed you to train for free at Basic-Fit until February. This means that your membership has started per 1-2-2018.
You registered for a membership that has a commitment period of at least 52 weeks. Based on your membership agreement and the General Terms and Conditions, the end date of your membership was: 1-1-2019.
On 25-12-2017 you have sent us an e-mail in which you have indicated that you want to cancel your membership. We ed your cancellation on 29-12-2017.
As mentioned above, you registered for a year membership. Therefore, the end date was set on 1-1-2019.
Unfortunately it’s not possible to reactivate this membership because the end date is in the past.
If you want to start working out again, you are always welcome at Basic-Fit! You will then need to register for a new membership. The advantage of a new registration is that you can train for free until April, receive a sports bag and get a discount on your registration fee or don’t have to pay the fee at all.
If you have any further questions, please don't hesitate to contact me.
With kind regards,
Rose from Basic-Fit