Cancel subscription

Question

I have cancelled my subscription on 14th september 2021, after 1.5 months of being a member. I am receiving request of payments since september because they say that I should pay even after I cancel my subscription until July 2022. I am trying to contact them and there nowhere a telephone number.

Basic Fit · Accepted Answer

Dear Asunta,

Thank you for your message. We really appreciate this!

Sorry to hear that there's some confusion about the cancellation of your membership. I've checked this for your right away.

We've received and processed the cancellation request in good order.

In our administration I can see that you registered yourself with an annual contract, on the 27th of June 2021. An annual contract consists of at least 52 paying weeks. When registering, you took advantage of the promotion “4 weeks extra”. The extra period preceding the annual contract is not deducted from this. Your annual contract started on 7/25/2021. So you do pay for an annual contract but with the advantage that you can exercise for free from the registration date until the start date of your membership. 

The first possible end date in accordance with your agreement is 7/24/2022. The mandatory membership fees until the end date needs to be paid. It is not possible to end your membership prematurely. 

I hope I've give you enough information. If you have any further question, please let me know!

With kind regards,

Team Social Basic-Fit

Klacht: Cancel subscription

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Basic Fit

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Asunta tapia

Klacht: Cancel subscription

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