Mijn Klacht:
I’ve called ns.nl to stop my 50 € Dal Voordale supscription around 3rd of February 2015. Employee of ns.nl sais that I will receive a letter with instructions to procide. However I haven’t received any instructions and on 11th of February my subscription continued. I received instructions only on 3rd of March (one month later).
Since I didn’t pay 50 €, Nederlandse Spoorwegen gave my personal details (adress, telephone) to Groenewegen & Partners (dept collectiong company) and now they are forcing me to pay 50 € + 40 € incassokosten.
I called ns.nl today (7th of April) and asked them why instrictions were sent one month later and why my subscription continued despite the fact that I asked to stop it? They sais there was mistake in a system.
My queston is why do I have to pay 90 € for the Nederlandse Spoorwegen mistake?
Gewenste Oplossing:
I will be sattisfied when this 90 € claim will be withdrown from me. I don't want to pay for Nederlandse Spoorwegen mistake.
