Mijn Klacht:
A copy of the email I tried sending to 2 email addresses I found of ABN AMRO:
Dear Madam/Sir,
I want this to be in written form and therefore sending to all the emails of ABN I can find that are not ‘noreply’ emails.:
I have called the ABN AMRO service centre, as I cannot myself change USD in my account to euro in my respective account (both in ABN AMRO). This was at 18:30 at an hour they still operate.
The lady who answered said the department was closed but tried to help by getting a response from Mees Pierson private banking too (where I and my wife were invited to a meeting last year, and despite my emails to ask what happened to Mr. Jurgen Berger who wasted 3 hours of his and our time, apparently for nothing) but said they, too, ‘couldn’t help’.
My question would be what the conversion rate at the moment is according to the bank, and whether they could then change 200K USD to Euros for me if the split was fair above the midmarket rate.
I was then transferred to the Investing department and talked to Renco who said that above 100k it would be the treasury department to deal with it and he had to check if they were open.
After hanging on the line some more he found out that they were open until 17:00 (not even until 18:00 like he and his previous colleague believed). This phone call lasting over 33 minutes can be found I assume in your recorded phonecalls and can be seen in my outgoing calls too.
If you cannot give your clients service, and cannot let them do this themselves (most of us are quite handy technologically) then you have no right to call what you give service, and this is not internet banking either.
If, for example, the EUR USD goes up to say 1.07 tomorrow, I would have lost 4K euros on this conversion. How would you, the reader here, feel if you called me and asked me to sell you something and I told you call me back tomorrow when we know the price will fluctuate (most chances there shall be a technical correction). Even in the unlikely event it remains the same or goes further down I would have been happy to choose for myself the right timing for my own money.
Gewenste Oplossing:
Being offered proper internet banking and/or a private banker - ways for people who deal with big sums of money to take care of their assets at their conveniece. I don't work for ABN AMRO, I don't need to comply with their working hours to get service for which I pay monthly anyway and for which commissions will be taken. I am the client and I should be treated with proper respect.
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