Mijn Klacht:

I gave an order for € 466.80 from Tommy hilfiger.com on January 14. I received an email from DHL that my order was delivered on January 16 at 12.20. Order delivery address is Bringme Box smart parcel mailbox machine(bring me com). When the order is delivered to this machine, a digital message is sent to the buyer but my order was not delivered to the machine so I did not get any notification. But Tommy Hilfiger customer service said that the package was delivered to the address by DHL and they do not help me. If it was delivered to the smart bring me box will notify the buyer digitally and I sent an e-mail to the bringme box company and they ed both in the system and physically that no package was entered in my name in machine. So this is a digital delivery address and no delivery was made, but since customer service does not want to help me

Gewenste Oplossing:

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