/**
 * Admin page for AI-generated text held back over a person's name (#190).
 *
 * Separate from the PII file screen because the modality is different — that one
 * moderates attachments, this one moderates text we generated ourselves — but the
 * principle is the same: withhold, show a human what was found, let them decide.
 */
add_action('admin_menu', function () {
    add_submenu_page(
        'gd-complaints-system/gd-complaints-system.php',
        'AI-tekst met persoonsnaam',
        'AI-tekst met persoonsnaam',
        'manage_options',
        'klacht-ai-name-review',
        'klacht_ai_name_review_page'
    );
});

function klacht_ai_name_review_page() {
    global $wpdb;

    if (!current_user_can('manage_options')) {
        wp_die('Unauthorized');
    }

    $fields = klacht_ai_reviewable_fields();

    // Single actions
    if (isset($_GET['ai_action'], $_GET['pid'], $_GET['field'])) {
        $pid   = (int)$_GET['pid'];
        $field = sanitize_text_field($_GET['field']);
        if (isset($fields[$field]) && wp_verify_nonce($_GET['_wpnonce'] ?? '', 'ai_name_' . $pid . '_' . $field)) {
            $pending = get_post_meta($pid, $field . '_pending', true);
            if ($_GET['ai_action'] === 'publish' && $pending !== '') {
                update_post_meta($pid, $field, $pending);
                delete_post_meta($pid, $field . '_pending');
                delete_post_meta($pid, $field . '_name_review');
                echo '<div class="notice notice-success"><p>' . esc_html($fields[$field]) . ' van #' . $pid . ' gepubliceerd.</p></div>';
            } elseif ($_GET['ai_action'] === 'discard') {
                delete_post_meta($pid, $field . '_pending');
                delete_post_meta($pid, $field . '_name_review');
                echo '<div class="notice notice-warning"><p>Concept van #' . $pid . ' verwijderd. De tekst wordt opnieuw gegenereerd wanneer de pagina daarom vraagt.</p></div>';
            }
        }
    }

    echo '<div class="wrap"><h1>AI-tekst met persoonsnaam</h1>';
    echo '<div class="notice notice-info" style="padding:12px;">Deze teksten zijn <strong>niet gepubliceerd</strong>. '
        . 'De detectie meldt kandidaten, geen zekerheid: een bedrijfsnaam die op een persoon lijkt of de eigen naam van de melder komt hier ook terecht. '
        . '<em>Publiceren</em> zet de tekst alsnog live; <em>Verwerpen</em> gooit het concept weg.</div>';

    $rows = [];
    foreach ($fields as $key => $label) {
        $found = $wpdb->get_results($wpdb->prepare(
            "SELECT post_id, meta_value FROM {$wpdb->postmeta} WHERE meta_key = %s ORDER BY post_id DESC LIMIT 200",
            $key . '_name_review'
        ));
        foreach ((array)$found as $row) {
            $rows[] = [
                'post_id' => (int)$row->post_id,
                'field'   => $key,
                'label'   => $label,
                'names'   => json_decode($row->meta_value, true),
            ];
        }
    }

    if (!$rows) {
        echo '<p>Niets in afwachting van beoordeling.</p></div>';
        return;
    }

    echo '<table class="widefat striped"><thead><tr>'
        . '<th>Klacht</th><th>Tekst</th><th>Gevonden namen</th><th>Concept</th><th>Acties</th>'
        . '</tr></thead><tbody>';

    foreach ($rows as $row) {
        $nonce = wp_create_nonce('ai_name_' . $row['post_id'] . '_' . $row['field']);
        $base  = ['page' => 'klacht-ai-name-review', 'pid' => $row['post_id'], 'field' => $row['field'], '_wpnonce' => $nonce];
        $pending = (string)get_post_meta($row['post_id'], $row['field'] . '_pending', true);

        echo '<tr>';
        echo '<td><a href="' . esc_url(get_permalink($row['post_id'])) . '" target="_blank">#' . (int)$row['post_id'] . '</a></td>';
        echo '<td>' . esc_html($row['label']) . '</td>';
        echo '<td><strong>' . esc_html(implode(', ', (array)$row['names'])) . '</strong></td>';
        echo '<td style="max-width:520px;"><div style="max-height:120px;overflow:auto;font-size:12px;">'
            . nl2br(esc_html(mb_substr($pending, 0, 1200))) . '</div></td>';
        echo '<td>'
            . '<a class="button button-small" href="' . esc_url(add_query_arg(array_merge($base, ['ai_action' => 'publish']), admin_url('admin.php'))) . '">Publiceren</a> '
            . '<a class="button button-small" style="color:#c00;" href="' . esc_url(add_query_arg(array_merge($base, ['ai_action' => 'discard']), admin_url('admin.php'))) . '"'
            . ' onclick="return confirm(\'Concept verwijderen? De tekst wordt later opnieuw gegenereerd.\');">Verwerpen</a>'
            . '</td>';
        echo '</tr>';
    }

    echo '</tbody></table></div>';
}

<!DOCTYPE html>
<html xmlns="https://www.w3.org/1999/xhtml" lang="nl-NL">
<head profile="https://gmpg.org/xfn/11"><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /><script>if(navigator.userAgent.match(/MSIE|Internet Explorer/i)||navigator.userAgent.match(/Trident\/7\..*?rv:11/i)){var href=document.location.href;if(!href.match(/[?&]nowprocket/)){if(href.indexOf("?")==-1){if(href.indexOf("#")==-1){document.location.href=href+"?nowprocket=1"}else{document.location.href=href.replace("#","?nowprocket=1#")}}else{if(href.indexOf("#")==-1){document.location.href=href+"&nowprocket=1"}else{document.location.href=href.replace("#","&nowprocket=1#")}}}}</script><script>(()=>{class RocketLazyLoadScripts{constructor(){this.v="1.2.5.1",this.triggerEvents=["keydown","mousedown","mousemove","touchmove","touchstart","touchend","wheel"],this.userEventHandler=this.t.bind(this),this.touchStartHandler=this.i.bind(this),this.touchMoveHandler=this.o.bind(this),this.touchEndHandler=this.h.bind(this),this.clickHandler=this.u.bind(this),this.interceptedClicks=[],this.interceptedClickListeners=[],this.l(this),window.addEventListener("pageshow",(t=>{this.persisted=t.persisted,this.everythingLoaded&&this.m()})),document.addEventListener("DOMContentLoaded",(()=>{this.p()})),this.delayedScripts={normal:[],async:[],defer:[]},this.trash=[],this.allJQueries=[]}k(t){document.hidden?t.t():(this.triggerEvents.forEach((e=>window.addEventListener(e,t.userEventHandler,{passive:!0}))),window.addEventListener("touchstart",t.touchStartHandler,{passive:!0}),window.addEventListener("mousedown",t.touchStartHandler),document.addEventListener("visibilitychange",t.userEventHandler))}_(){this.triggerEvents.forEach((t=>window.removeEventListener(t,this.userEventHandler,{passive:!0}))),document.removeEventListener("visibilitychange",this.userEventHandler)}i(t){"HTML"!==t.target.tagName&&(window.addEventListener("touchend",this.touchEndHandler),window.addEventListener("mouseup",this.touchEndHandler),window.addEventListener("touchmove",this.touchMoveHandler,{passive:!0}),window.addEventListener("mousemove",this.touchMoveHandler),t.target.addEventListener("click",this.clickHandler),this.L(t.target,!0),this.M(t.target,"onclick","rocket-onclick"),this.C())}o(t){window.removeEventListener("touchend",this.touchEndHandler),window.removeEventListener("mouseup",this.touchEndHandler),window.removeEventListener("touchmove",this.touchMoveHandler,{passive:!0}),window.removeEventListener("mousemove",this.touchMoveHandler),t.target.removeEventListener("click",this.clickHandler),this.L(t.target,!1),this.M(t.target,"rocket-onclick","onclick"),this.O()}h(){window.removeEventListener("touchend",this.touchEndHandler),window.removeEventListener("mouseup",this.touchEndHandler),window.removeEventListener("touchmove",this.touchMoveHandler,{passive:!0}),window.removeEventListener("mousemove",this.touchMoveHandler)}u(t){t.target.removeEventListener("click",this.clickHandler),this.L(t.target,!1),this.M(t.target,"rocket-onclick","onclick"),this.interceptedClicks.push(t),t.preventDefault(),t.stopPropagation(),t.stopImmediatePropagation(),this.O()}D(){window.removeEventListener("touchstart",this.touchStartHandler,{passive:!0}),window.removeEventListener("mousedown",this.touchStartHandler),this.interceptedClicks.forEach((t=>{t.target.dispatchEvent(new MouseEvent("click",{view:t.view,bubbles:!0,cancelable:!0}))}))}l(t){EventTarget.prototype.addEventListenerBase=EventTarget.prototype.addEventListener,EventTarget.prototype.addEventListener=function(e,i,o){"click"!==e||t.windowLoaded||i===t.clickHandler||t.interceptedClickListeners.push({target:this,func:i,options:o}),(this||window).addEventListenerBase(e,i,o)}}L(t,e){this.interceptedClickListeners.forEach((i=>{i.target===t&&(e?t.removeEventListener("click",i.func,i.options):t.addEventListener("click",i.func,i.options))})),t.parentNode!==document.documentElement&&this.L(t.parentNode,e)}S(){return new Promise((t=>{this.T?this.O=t:t()}))}C(){this.T=!0}O(){this.T=!1}M(t,e,i){t.hasAttribute&&t.hasAttribute(e)&&(event.target.setAttribute(i,event.target.getAttribute(e)),event.target.removeAttribute(e))}t(){this._(this),"loading"===document.readyState?document.addEventListener("DOMContentLoaded",this.R.bind(this)):this.R()}p(){let t=[];document.querySelectorAll("script[type=rocketlazyloadscript][data-rocket-src]").forEach((e=>{let i=e.getAttribute("data-rocket-src");if(i&&0!==i.indexOf("data:")){0===i.indexOf("//")&&(i=location.protocol+i);try{const o=new URL(i).origin;o!==location.origin&&t.push({src:o,crossOrigin:e.crossOrigin||"module"===e.getAttribute("data-rocket-type")})}catch(t){}}})),t=[...new Map(t.map((t=>[JSON.stringify(t),t]))).values()],this.j(t,"preconnect")}async R(){this.lastBreath=Date.now(),this.P(this),this.F(this),this.q(),this.A(),this.I(),await this.U(this.delayedScripts.normal),await this.U(this.delayedScripts.defer),await this.U(this.delayedScripts.async);try{await this.W(),await this.H(this),await this.J()}catch(t){console.error(t)}window.dispatchEvent(new Event("rocket-allScriptsLoaded")),this.everythingLoaded=!0,this.S().then((()=>{this.D()})),this.N()}A(){document.querySelectorAll("script[type=rocketlazyloadscript]").forEach((t=>{t.hasAttribute("data-rocket-src")?t.hasAttribute("async")&&!1!==t.async?this.delayedScripts.async.push(t):t.hasAttribute("defer")&&!1!==t.defer||"module"===t.getAttribute("data-rocket-type")?this.delayedScripts.defer.push(t):this.delayedScripts.normal.push(t):this.delayedScripts.normal.push(t)}))}async B(t){if(await this.G(),!0!==t.noModule||!("noModule"in HTMLScriptElement.prototype))return new Promise((e=>{let i;function o(){(i||t).setAttribute("data-rocket-status","executed"),e()}try{if(navigator.userAgent.indexOf("Firefox/")>0||""===navigator.vendor)i=document.createElement("script"),[...t.attributes].forEach((t=>{let e=t.nodeName;"type"!==e&&("data-rocket-type"===e&&(e="type"),"data-rocket-src"===e&&(e="src"),i.setAttribute(e,t.nodeValue))})),t.text&&(i.text=t.text),i.hasAttribute("src")?(i.addEventListener("load",o),i.addEventListener("error",(function(){i.setAttribute("data-rocket-status","failed"),e()})),setTimeout((()=>{i.isConnected||e()}),1)):(i.text=t.text,o()),t.parentNode.replaceChild(i,t);else{const i=t.getAttribute("data-rocket-type"),n=t.getAttribute("data-rocket-src");i?(t.type=i,t.removeAttribute("data-rocket-type")):t.removeAttribute("type"),t.addEventListener("load",o),t.addEventListener("error",(function(){t.setAttribute("data-rocket-status","failed"),e()})),n?(t.removeAttribute("data-rocket-src"),t.src=n):t.src="data:text/javascript;base64,"+window.btoa(unescape(encodeURIComponent(t.text)))}}catch(i){t.setAttribute("data-rocket-status","failed"),e()}}));t.setAttribute("data-rocket-status","skipped")}async U(t){const e=t.shift();return e&&e.isConnected?(await this.B(e),this.U(t)):Promise.resolve()}I(){this.j([...this.delayedScripts.normal,...this.delayedScripts.defer,...this.delayedScripts.async],"preload")}j(t,e){var i=document.createDocumentFragment();t.forEach((t=>{const o=t.getAttribute&&t.getAttribute("data-rocket-src")||t.src;if(o){const n=document.createElement("link");n.href=o,n.rel=e,"preconnect"!==e&&(n.as="script"),t.getAttribute&&"module"===t.getAttribute("data-rocket-type")&&(n.crossOrigin=!0),t.crossOrigin&&(n.crossOrigin=t.crossOrigin),t.integrity&&(n.integrity=t.integrity),i.appendChild(n),this.trash.push(n)}})),document.head.appendChild(i)}P(t){let e={};function i(i,o){return e[o].eventsToRewrite.indexOf(i)>=0&&!t.everythingLoaded?"rocket-"+i:i}function o(t,o){!function(t){e[t]||(e[t]={originalFunctions:{add:t.addEventListener,remove:t.removeEventListener},eventsToRewrite:[]},t.addEventListener=function(){arguments[0]=i(arguments[0],t),e[t].originalFunctions.add.apply(t,arguments)},t.removeEventListener=function(){arguments[0]=i(arguments[0],t),e[t].originalFunctions.remove.apply(t,arguments)})}(t),e[t].eventsToRewrite.push(o)}function n(e,i){let o=e[i];e[i]=null,Object.defineProperty(e,i,{get:()=>o||function(){},set(n){t.everythingLoaded?o=n:e["rocket"+i]=o=n}})}o(document,"DOMContentLoaded"),o(window,"DOMContentLoaded"),o(window,"load"),o(window,"pageshow"),o(document,"readystatechange"),n(document,"onreadystatechange"),n(window,"onload"),n(window,"onpageshow")}F(t){let e;function i(e){return t.everythingLoaded?e:e.split(" ").map((t=>"load"===t||0===t.indexOf("load.")?"rocket-jquery-load":t)).join(" ")}function o(o){if(o&&o.fn&&!t.allJQueries.includes(o)){o.fn.ready=o.fn.init.prototype.ready=function(e){return t.domReadyFired?e.bind(document)(o):document.addEventListener("rocket-DOMContentLoaded",(()=>e.bind(document)(o))),o([])};const e=o.fn.on;o.fn.on=o.fn.init.prototype.on=function(){return this[0]===window&&("string"==typeof arguments[0]||arguments[0]instanceof String?arguments[0]=i(arguments[0]):"object"==typeof arguments[0]&&Object.keys(arguments[0]).forEach((t=>{const e=arguments[0][t];delete arguments[0][t],arguments[0][i(t)]=e}))),e.apply(this,arguments),this},t.allJQueries.push(o)}e=o}o(window.jQuery),Object.defineProperty(window,"jQuery",{get:()=>e,set(t){o(t)}})}async H(t){const e=document.querySelector("script[data-webpack]");e&&(await async function(){return new Promise((t=>{e.addEventListener("load",t),e.addEventListener("error",t)}))}(),await t.K(),await t.H(t))}async W(){this.domReadyFired=!0,await this.G(),document.dispatchEvent(new Event("rocket-readystatechange")),await this.G(),document.rocketonreadystatechange&&document.rocketonreadystatechange(),await this.G(),document.dispatchEvent(new Event("rocket-DOMContentLoaded")),await this.G(),window.dispatchEvent(new Event("rocket-DOMContentLoaded"))}async J(){await this.G(),document.dispatchEvent(new Event("rocket-readystatechange")),await this.G(),document.rocketonreadystatechange&&document.rocketonreadystatechange(),await this.G(),window.dispatchEvent(new Event("rocket-load")),await this.G(),window.rocketonload&&window.rocketonload(),await this.G(),this.allJQueries.forEach((t=>t(window).trigger("rocket-jquery-load"))),await this.G();const t=new Event("rocket-pageshow");t.persisted=this.persisted,window.dispatchEvent(t),await this.G(),window.rocketonpageshow&&window.rocketonpageshow({persisted:this.persisted}),this.windowLoaded=!0}m(){document.onreadystatechange&&document.onreadystatechange(),window.onload&&window.onload(),window.onpageshow&&window.onpageshow({persisted:this.persisted})}q(){const t=new Map;document.write=document.writeln=function(e){const i=document.currentScript;i||console.error("WPRocket unable to document.write this: "+e);const o=document.createRange(),n=i.parentElement;let s=t.get(i);void 0===s&&(s=i.nextSibling,t.set(i,s));const c=document.createDocumentFragment();o.setStart(c,0),c.appendChild(o.createContextualFragment(e)),n.insertBefore(c,s)}}async G(){Date.now()-this.lastBreath>45&&(await this.K(),this.lastBreath=Date.now())}async K(){return document.hidden?new Promise((t=>setTimeout(t))):new Promise((t=>requestAnimationFrame(t)))}N(){this.trash.forEach((t=>t.remove()))}static run(){const t=new RocketLazyLoadScripts;t.k(t)}}RocketLazyLoadScripts.run()})();</script>
    
    <meta name="viewport" content="width=device-width, initial-scale=1">
    <title>Klacht over Albert Heijn: slecht behandeld bij… | Klacht.nl KLACHT.nl</title>
	
	<link data-minify="1" rel="stylesheet" media="all" href="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/style.css?ver=1787168050">	
	<link data-minify="1" rel="stylesheet" href="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/css/sm.css?ver=1787168050">
	<link data-minify="1" rel="stylesheet" href="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/css/klacht-phase1.css?ver=1787168050">	
	<link rel="shortcut icon" href="https://www.klacht.nl/wp-content/themes/klacht_2014/favicon.ico" />
        <link rel="alternate" type="application/rss+xml" title="RSS 2.0" href="https://www.klacht.nl/feed/" />
    <link rel="alternate" type="application/atom+xml" title="Atom 1.0" href="https://www.klacht.nl/feed/atom/" />
        <link rel="search" type="application/opensearchdescription+xml" title="Klacht.nl" href="https://www.klacht.nl/opensearch.xml" />
    <link rel="pingback" href="https://www.klacht.nl/xmlrpc.php" />
    	    <meta name='robots' content='noindex, follow' />
<link data-minify="1" rel="preload" href="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/style.css?ver=1787168050" as="style">

	<!-- This site is optimized with the Yoast SEO plugin v28.3 - https://yoast.com/product/yoast-seo-wordpress/ -->
	<meta name="description" content="Een klant van Albert Heijn ervaart onvriendelijke en onprofessionele behandeling bij de klantenservice. Na problemen met een airmailes pas en een verkeerd af..." />
	<meta property="og:locale" content="nl_NL" />
	<meta property="og:type" content="article" />
	<meta property="og:title" content="Klacht Albert Heijn! slecht behandeld bij klantenservice -" />
	<meta property="og:description" content="Hierbij wil ik een klacht melden over Albert Heijn : ik werd onvriendelijk geholpen en onprofessioneel; mijn airmailes pas, nieuw voor mij in gebruik, werd na betaling niet meer gebruikt en onvriendelijk" />
	<meta property="og:url" content="https://www.klacht.nl/slecht-behandeld-bij-klantenservice/" />
	<meta property="og:site_name" content="KLACHT.nl" />
	<meta property="article:published_time" content="2019-06-19T13:49:00+00:00" />
	<meta property="article:modified_time" content="2019-06-19T15:34:45+00:00" />
	<meta name="twitter:card" content="summary_large_image" />
	<meta name="twitter:label1" content="Geschreven door" />
	<meta name="twitter:data1" content="" />
	<meta name="twitter:label2" content="Geschatte leestijd" />
	<meta name="twitter:data2" content="1 minuut" />
	<!-- / Yoast SEO plugin. -->


<link rel='dns-prefetch' href='//platform.twitter.com' />
<link rel='dns-prefetch' href='//www.googletagmanager.com' />
<link rel='dns-prefetch' href='//www.google-analytics.com' />
<link rel='dns-prefetch' href='//www.gstatic.com' />
<link rel="dns-prefetch" href="//fonts.googleapis.com">
<link rel="dns-prefetch" href="//fonts.gstatic.com">
<link rel="dns-prefetch" href="//www.googletagmanager.com">
<link rel="dns-prefetch" href="//www.google-analytics.com">
<link rel="dns-prefetch" href="//platform.twitter.com">
<link rel="dns-prefetch" href="//www.gravatar.com">
<link rel="preconnect" href="https://fonts.googleapis.com" crossorigin>
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link rel="preconnect" href="https://www.googletagmanager.com">
<link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://www.klacht.nl/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.klacht.nl%2Falbert-heijn%2Fklacht%2Fslecht-behandeld-bij-klantenservice%2F" />
<link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://www.klacht.nl/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.klacht.nl%2Falbert-heijn%2Fklacht%2Fslecht-behandeld-bij-klantenservice%2F&#038;format=xml" />
<style id="wp-img-auto-sizes-contain-inline-css">
img:is([sizes=auto i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px}
/*# sourceURL=wp-img-auto-sizes-contain-inline-css */
</style>
<style id="wp-emoji-styles-inline-css">

	img.wp-smiley, img.emoji {
		display: inline !important;
		border: none !important;
		box-shadow: none !important;
		height: 1em !important;
		width: 1em !important;
		margin: 0 0.07em !important;
		vertical-align: -0.1em !important;
		background: none !important;
		padding: 0 !important;
	}
/*# sourceURL=wp-emoji-styles-inline-css */
</style>
<style id="wp-block-library-inline-css">
:root{--wp-block-synced-color:#7a00df;--wp-block-synced-color--rgb:122,0,223;--wp-bound-block-color:var(--wp-block-synced-color);--wp-editor-canvas-background:#ddd;--wp-admin-theme-color:#007cba;--wp-admin-theme-color--rgb:0,124,186;--wp-admin-theme-color-darker-10:#006ba1;--wp-admin-theme-color-darker-10--rgb:0,107,160.5;--wp-admin-theme-color-darker-20:#005a87;--wp-admin-theme-color-darker-20--rgb:0,90,135;--wp-admin-border-width-focus:2px}@media (min-resolution:192dpi){:root{--wp-admin-border-width-focus:1.5px}}.wp-element-button{cursor:pointer}:root .has-very-light-gray-background-color{background-color:#eee}:root .has-very-dark-gray-background-color{background-color:#313131}:root .has-very-light-gray-color{color:#eee}:root .has-very-dark-gray-color{color:#313131}:root .has-vivid-green-cyan-to-vivid-cyan-blue-gradient-background{background:linear-gradient(135deg,#00d084,#0693e3)}:root .has-purple-crush-gradient-background{background:linear-gradient(135deg,#34e2e4,#4721fb 50%,#ab1dfe)}:root .has-hazy-dawn-gradient-background{background:linear-gradient(135deg,#faaca8,#dad0ec)}:root .has-subdued-olive-gradient-background{background:linear-gradient(135deg,#fafae1,#67a671)}:root .has-atomic-cream-gradient-background{background:linear-gradient(135deg,#fdd79a,#004a59)}:root .has-nightshade-gradient-background{background:linear-gradient(135deg,#330968,#31cdcf)}:root .has-midnight-gradient-background{background:linear-gradient(135deg,#020381,#2874fc)}:root{--wp--preset--font-size--normal:16px;--wp--preset--font-size--huge:42px}.has-regular-font-size{font-size:1em}.has-larger-font-size{font-size:2.625em}.has-normal-font-size{font-size:var(--wp--preset--font-size--normal)}.has-huge-font-size{font-size:var(--wp--preset--font-size--huge)}:root .has-text-align-center{text-align:center}:root .has-text-align-left{text-align:left}:root .has-text-align-right{text-align:right}.has-fit-text{white-space:nowrap!important}#end-resizable-editor-section{display:none}.aligncenter{clear:both}.items-justified-left{justify-content:flex-start}.items-justified-center{justify-content:center}.items-justified-right{justify-content:flex-end}.items-justified-space-between{justify-content:space-between}.screen-reader-text{word-wrap:normal!important;border:0;clip-path:inset(50%);height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute;width:1px}.screen-reader-text:focus{background-color:#ddd;clip-path:none;color:#444;display:block;font-size:1em;height:auto;left:5px;line-height:normal;padding:15px 23px 14px;text-decoration:none;top:5px;width:auto;z-index:100000}html :where(.has-border-color){border-style:solid}html :where([style*=border-color]){border-style:solid}html :where([style*=border-top-color]){border-top-style:solid}html :where([style*=border-right-color]){border-right-style:solid}html :where([style*=border-bottom-color]){border-bottom-style:solid}html :where([style*=border-left-color]){border-left-style:solid}html :where([style*=border-width]){border-style:solid}html :where([style*=border-top-width]){border-top-style:solid}html :where([style*=border-right-width]){border-right-style:solid}html :where([style*=border-bottom-width]){border-bottom-style:solid}html :where([style*=border-left-width]){border-left-style:solid}html :where(img[class*=wp-image-]){height:auto;max-width:100%}:where(figure){margin:0 0 1em}html :where(.is-position-sticky){--wp-admin--admin-bar--position-offset:var(--wp-admin--admin-bar--height,0px)}@media screen and (max-width:600px){html :where(.is-position-sticky){--wp-admin--admin-bar--position-offset:0px}}

/*# sourceURL=/wp-includes/css/dist/block-library/common.min.css */
</style>
<style id="classic-theme-styles-inline-css">
/*! This file is auto-generated */
.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none}
/*# sourceURL=/wp-includes/css/classic-themes.min.css */
</style>

<style id="global-styles-inline-css">
:root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgb(6,147,227) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgb(252,185,0) 0%,rgb(255,105,0) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgb(255,105,0) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgb(255, 255, 255), 6px 6px rgb(0, 0, 0);--wp--preset--shadow--crisp: 6px 6px 0px rgb(0, 0, 0);}:where(body) { margin: 0; }:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}body{padding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;}:root :where(.wp-element-button, .wp-block-button__link){background-color: #32373c;border-width: 0;color: #fff;font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit;letter-spacing: inherit;line-height: inherit;padding-top: calc(0.667em + 2px);padding-right: calc(1.333em + 2px);padding-bottom: calc(0.667em + 2px);padding-left: calc(1.333em + 2px);text-decoration: none;text-transform: inherit;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;}
/*# sourceURL=global-styles-inline-css */
</style>

<link data-minify="1" rel='stylesheet' id='gd-simple-widgets-css' href='https://www.klacht.nl/wp-content/cache/min/1/wp-content/plugins/gd-simple-widgets/css/simple_widgets.css?ver=1787168050' media='all' />
<link data-minify="1" rel='stylesheet' id='paytium-public-css' href='https://www.klacht.nl/wp-content/cache/min/1/wp-content/plugins/paytium/public/css/public.css?ver=1787168050' media='all' />
<link data-minify="1" rel='stylesheet' id='paytium-jquery-ui-css' href='https://www.klacht.nl/wp-content/cache/min/1/wp-content/plugins/paytium/public/css/jquery-ui.css?ver=1787168050' media='all' />
<link rel='stylesheet' id='code_embed_responsive-css' href='https://www.klacht.nl/wp-content/plugins/simple-embed-code/css/video-container.min.css?ver=2.6.3' media='all' />
<style id="rocket-lazyload-inline-css">
.rll-youtube-player{position:relative;padding-bottom:56.23%;height:0;overflow:hidden;max-width:100%;}.rll-youtube-player:focus-within{outline: 2px solid currentColor;outline-offset: 5px;}.rll-youtube-player iframe{position:absolute;top:0;left:0;width:100%;height:100%;z-index:100;background:0 0}.rll-youtube-player img{bottom:0;display:block;left:0;margin:auto;max-width:100%;width:100%;position:absolute;right:0;top:0;border:none;height:auto;-webkit-transition:.4s all;-moz-transition:.4s all;transition:.4s all}.rll-youtube-player img:hover{-webkit-filter:brightness(75%)}.rll-youtube-player .play{height:100%;width:100%;left:0;top:0;position:absolute;background:url(https://www.klacht.nl/wp-content/plugins/wp-rocket/assets/img/youtube.png) no-repeat center;background-color: transparent !important;cursor:pointer;border:none;}
/*# sourceURL=rocket-lazyload-inline-css */
</style>
<script id="jquery-core-js" src="https://www.klacht.nl/wp-includes/js/jquery/jquery.min.js?ver=3.7.1" defer></script>
<script id="jquery-migrate-js" src="https://www.klacht.nl/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1" defer></script>
<script data-minify="1" data-wp-strategy="defer" defer id="stop-user-enumeration-js" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/plugins/stop-user-enumeration/frontend/js/frontend.js?ver=1787168050"></script>
<link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://www.klacht.nl/xmlrpc.php?rsd" />
<link rel='shortlink' href='https://www.klacht.nl/?p=800253' />
<script type="text/javascript">var gd_ajax_url = "https://www.klacht.nl/wp-content/plugins/gd-complaints-system/ajax.php";</script><style id="wp-custom-css">
body.home .text-section h1{min-height:40px;}
body.home .btn-report-wrap{min-height:50px;}
body.home .blocks-wrap{min-height:60px;}
body.home .info-section .image{min-height:170px;}
.hidden{display:none;}
</style>
<noscript><style id="rocket-lazyload-nojs-css">.rll-youtube-player, [data-lazy-src]{display:none !important;}</style></noscript>	<!--[if lt IE 9]>
		<script type="text/javascript" src="https://www.klacht.nl/wp-content/themes/klacht_2014/js/html5.js"></script>
		<script type="text/javascript" src="https://www.klacht.nl/wp-content/themes/klacht_2014/js/pie.js"></script>
		<script type="text/javascript" src="https://www.klacht.nl/wp-content/themes/klacht_2014/js/init-pie.js"></script>
	<![endif]-->
	<script defer type="text/javascript">
	var gdcs_ajax_url = 'https://www.klacht.nl/wp-content/plugins/gd-complaints-system/ajax.php';
	var js_site_url = 'https://www.klacht.nl/index.php';
	function is_allow_cc() {
		var cname = 'CookieConsent';
		var cmatches = document.cookie.match(new RegExp("(?:^|; )" + cname.replace(/([\.$?*|{}\(\)\[\]\\\/\+^])/g, '\\$1') + "=([^;]*)"));
		var cmatch = cmatches ? decodeURIComponent(cmatches[1]) : '';
		if (cmatch != '') { return true; }
		return false;
	}
	</script>

	<!-- Google Tag Manager + AI Referral Tracking -->
	<script type="rocketlazyloadscript">window.dataLayer=window.dataLayer||[];
	(function(){var d=[['chatgpt.com','ChatGPT'],['chat.openai.com','ChatGPT'],['gemini.google.com','Gemini'],['perplexity.ai','Perplexity'],['you.com','You.com'],['copilot.microsoft.com','Copilot']];
	var r=document.referrer,s='';
	for(var i=0;i<d.length;i++){if(r.indexOf(d[i][0])!==-1){s=d[i][1];break;}}
	if(!s){try{var p=new URLSearchParams(location.search),u=(p.get('utm_source')||'').toLowerCase();
	if(u.indexOf('chatgpt')!==-1)s='ChatGPT';else if(u.indexOf('perplexity')!==-1)s='Perplexity';}catch(e){}}
	if(s){window.dataLayer.push({event:'ai_referral',ai_source:s});}
	})();
	(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':
	new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],
	j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=
	'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);
	})(window,document,'script','dataLayer','GTM-NCFF4C');</script>
	<script type="rocketlazyloadscript" async data-rocket-src="https://www.googletagmanager.com/gtag/js?id=G-4CPC2M9GX9"></script>
	<script type="rocketlazyloadscript">window.dataLayer=window.dataLayer||[];function gtag(){dataLayer.push(arguments);}gtag('js',new Date());gtag('config','G-4CPC2M9GX9');</script>
	<!-- End Google Tag Manager -->

	
		</head>
<body class="wp-singular post-template-default single single-post postid-800253 single-format-standard wp-theme-klacht_2014 no-ads">
<link rel="preload"
  as="style"
  href="https://fonts.googleapis.com/css2?family=Bitter:wght@400;700&display=swap"
  onload="this.onload=null;this.rel='stylesheet'" id='bitter-font'>
<noscript>
  <link rel="stylesheet"
		href="https://fonts.googleapis.com/css2?family=Bitter:wght@400;700&display=swap" id='bitter-font'>
</noscript>
<!-- Google Tag Manager (noscript) -->
<noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NCFF4C"
height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
<!-- End Google Tag Manager (noscript) -->

	<div id="wrapper">
		<header id="header">
			<div class="center-wrap">
				<input type="checkbox" id="menu-toggle">
				<nav class="nav-top hidden-lg cf">
					<div class="m-center cf">
						<ul id="nav" class="menu"><li id="menu-item-473483" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-473483"><a href="http://www.klacht.nl/klacht-melden">Klacht melden</a></li>
<li id="menu-item-1169955" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169955"><a href="http://www.klacht.nl/consumentenrecht/">Consumentenrecht</a></li>
<li id="menu-item-1169956" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169956"><a href="http://www.klacht.nl/klachtenbarometer/">Barometer</a></li>
<li id="menu-item-1169957" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169957"><a href="http://www.klacht.nl/voor-bedrijven/abonnementen/">Voor Bedrijven</a></li>
<li id="menu-item-472575" class="logged-hide menu-item menu-item-type-post_type menu-item-object-page menu-item-472575"><a href="http://www.klacht.nl/login/">Login</a></li>
<li id="menu-item-472576" class="logged-show account-menu menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-472576"><a href="#account">Account</a>
<ul class="sub-menu">
	<li id="menu-item-472577" class="company-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472577"><a href="http://www.klacht.nl/company-account/dashboard/?company_id=0&#038;user_id=0">Dashboard</a></li>
	<li id="menu-item-472588" class="company-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472588"><a href="http://www.klacht.nl/company-account/company-profile/?company_id=0&#038;user_id=0">Bedrijfsprofiel</a></li>
	<li id="menu-item-472580" class="company-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472580"><a href="http://www.klacht.nl/company-account/my-profile/?company_id=0&#038;user_id=0">Mijn Profiel</a></li>
	<li id="menu-item-472590" class="complainer-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472590"><a href="http://www.klacht.nl/complainer-account/my-complaints/">Mijn Klachten</a></li>
	<li id="menu-item-472593" class="complainer-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472593"><a href="http://www.klacht.nl/complainer-account/mijn-profiel/">Mijn Profiel</a></li>
	<li id="menu-item-472594" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-472594"><a href="http://www.klacht.nl/?action=logout">Uitloggen</a></li>
</ul>
</li>
</ul>						<div class="search-form-navbar visible-xs">
							<form action="https://www.klacht.nl" method="get" class="search-form">
	<fieldset>
		<input type="text" name="s" class="search-term" value="" placeholder="Zoek Bedrijf" />
		<input type="submit" value="Zoek"/>
	</fieldset>
</form>						</div>
					</div>
				</nav>
				<div class="m-center">
					<strong class="logo"><a href="http://www.klacht.nl/" title="KLACHT.nl" rel="home"><img src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/logo.webp" alt="KLACHT.nl" width="310" height="90"></a></strong>
					<nav class="nav-header visible-lg cf">
					<ul id="nav" class="menu"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-473483"><a href="https://www.klacht.nl/klacht-melden">Klacht melden</a></li>
<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169955"><a href="https://www.klacht.nl/consumentenrecht/">Consumentenrecht</a></li>
<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169956"><a href="https://www.klacht.nl/klachtenbarometer/">Barometer</a></li>
<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169957"><a href="https://www.klacht.nl/voor-bedrijven/abonnementen/">Voor Bedrijven</a></li>
<li class="logged-hide menu-item menu-item-type-post_type menu-item-object-page menu-item-472575"><a href="https://www.klacht.nl/login/">Login</a></li>
<li class="logged-show account-menu menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-472576"><a href="#account">Account</a>
<ul class="sub-menu">
	<li class="company-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472577"><a href="https://www.klacht.nl/company-account/dashboard/?company_id=0&#038;user_id=0">Dashboard</a></li>
	<li class="company-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472588"><a href="https://www.klacht.nl/company-account/company-profile/?company_id=0&#038;user_id=0">Bedrijfsprofiel</a></li>
	<li class="company-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472580"><a href="https://www.klacht.nl/company-account/my-profile/?company_id=0&#038;user_id=0">Mijn Profiel</a></li>
	<li class="complainer-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472590"><a href="https://www.klacht.nl/complainer-account/my-complaints/">Mijn Klachten</a></li>
	<li class="complainer-menu menu-item menu-item-type-post_type menu-item-object-page menu-item-472593"><a href="https://www.klacht.nl/complainer-account/mijn-profiel/">Mijn Profiel</a></li>
	<li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-472594"><a href="https://www.klacht.nl/?action=logout">Uitloggen</a></li>
</ul>
</li>
</ul>					</nav>
					<label class="btn-menu visible-xs" for="menu-toggle">Menu</label>
					<div class="holder cf">
						<form action="https://www.klacht.nl" method="get" class="search-form">
	<fieldset>
		<input type="text" name="s" class="search-term" value="" placeholder="Zoek Bedrijf" />
		<input type="submit" value="Zoek"/>
	</fieldset>
</form>					</div>
				</div>
			</div>
		</header>
				

<div class="single-post-section">
<script type="application/ld+json">{
    "@context": "https://schema.org",
    "@type": "QAPage",
    "speakable": {
        "@type": "SpeakableSpecification",
        "cssSelector": [
            ".complaint-top h2",
            ".complaint-text p:first-of-type"
        ]
    },
    "mainEntity": {
        "@type": "Question",
        "name": "slecht behandeld bij klantenservice",
        "text": "ik werd onvriendelijk geholpen en onprofessioneel; mijn airmailes pas, nieuw voor mij in gebruik, werd na betaling niet meer gebruikt en onvriendelijk uitgelegd dat dit niet meer kon; dit terwijl hij gewoon op de toonbank lag! ik had een verkeerd afhaalbonnetje van de stomerij; er hingen 3 dingen naast elkaar klaar, op mijn naam. Ik kreeg de mantel met het laagste nummer, geef aan dat er nog meer moet zijn op het volgende nummer. Mevrouw gaat terug maar kijkt volgens mij niet goed en zie niks hangen. Kijkt dus ook niet op naam blijkbaar. ik heb vervolgens de stomerij gebeld...",
        "dateCreated": "2019-06-19T15:49:00+02:00",
        "dateModified": "2019-06-19T17:34:45+02:00",
        "author": {
            "@type": "Person",
            "name": "gerdien boot",
            "url": "https://www.klacht.nl/slecht-behandeld-bij-klantenservice/"
        },
        "about": {
            "@type": "Organization",
            "name": "Albert Heijn",
            "url": "https://www.klacht.nl/albert-heijn/"
        },
        "isPartOf": {
            "@id": "https://www.klacht.nl/#website"
        },
        "answerCount": 0
    },
    "description": "Een klant van Albert Heijn ervaart onvriendelijke en onprofessionele behandeling bij de klantenservice. Na problemen met een airmailes pas en een verkeerd afhaalbonnetje van de stomerij, kreeg de klant geen adequate hulp, terwijl een telefoontje naar de stomerij wel leidde tot een oplossing."
}</script>
<script type="application/ld+json">{
    "@context": "https://schema.org",
    "@type": "BreadcrumbList",
    "itemListElement": [
        {
            "@type": "ListItem",
            "position": 1,
            "name": "Klacht.nl",
            "item": "https://www.klacht.nl/"
        },
        {
            "@type": "ListItem",
            "position": 2,
            "name": "Supermarkten",
            "item": "https://www.klacht.nl/klachten-melden/supermarkten/"
        },
        {
            "@type": "ListItem",
            "position": 3,
            "name": "Albert Heijn",
            "item": "https://www.klacht.nl/albert-heijn/"
        },
        {
            "@type": "ListItem",
            "position": 4,
            "name": "slecht behandeld bij klantenservice"
        }
    ]
}</script>
	<div class="post-breadcrumb">
			<div class="h-breadcrumbs hidden-xs">
		<div class="center-wrap cf">
			<ul class="breadcrumbs">
				<li><a href="https://www.klacht.nl/">Home</a></li>
																					<li><a href="https://www.klacht.nl/klachten-melden/supermarkten/">Supermarkten</a></li>
							<li class="child"><a href="https://www.klacht.nl/albert-heijn/">Albert Heijn</a></li>
							<li class="child last"><a href="https://www.klacht.nl/albert-heijn/klacht/slecht-behandeld-bij-klantenservice/">slecht behandeld bij klantenservice</a></li>
																		</ul>
		</div>
	</div>
			<div class="h-link-back visible-xs cf">
			<a href="#back" class="g-btn" onclick="window.history.back(); return false;">Terug</a>
		</div>
	</div>
	<div class="center-wrap">
		<section class="complaint-top new">
			<div class="holder">
					<h2>Klacht: slecht behandeld bij klantenservice</h2>
					<div class="frame">
						<span class="logo hidden-xs"><a href="https://www.klacht.nl/albert-heijn/" title="Albert Heijn"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" style="max-width:140px;max-height:68px;" alt="Albert Heijn" data-lazy-src="https://www.klacht.nl/wp-content/gdcs/logos/1258275522_59825008.jpg"><noscript><img src="https://www.klacht.nl/wp-content/gdcs/logos/1258275522_59825008.jpg" style="max-width:140px;max-height:68px;" alt="Albert Heijn"></noscript></a></span>
						<div class="container">
							<img alt='' src='https://www.klacht.nl/wp-content/themes/klacht_2014/images/avatar-1.webp' srcset='https://www.klacht.nl/wp-content/themes/klacht_2014/images/avatar-1.webp 2x' class='avatar avatar-25 photo' height='25' width='25' decoding='async'/>							<div class="content">
								<p>gerdien boot																op 19 juni 2019 over <a href="https://www.klacht.nl/albert-heijn/">Albert Heijn</a> in de categorie <a href="https://www.klacht.nl/klachten-melden/supermarkten/" rel="category">Supermarkten</a></p>
							</div>
						</div>
						<span class="logo visible-xs"><a href="https://www.klacht.nl/albert-heijn/" title="Albert Heijn"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" style="max-width:90px;" alt="Albert Heijn" data-lazy-src="https://www.klacht.nl/wp-content/gdcs/logos/1258275522_59825008.jpg"><noscript><img src="https://www.klacht.nl/wp-content/gdcs/logos/1258275522_59825008.jpg" style="max-width:90px;" alt="Albert Heijn"></noscript></a></span>
					</div>
							<img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="angle" alt="" data-lazy-src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/complaint-approved.png"><noscript><img src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/complaint-approved.png" class="angle" alt=""></noscript>
					</div>
		</section>
	</div>
	<div class="buttons-area hidden-xs">
		<div class="btn-shadow">
			<a href="https://www.klacht.nl/klachtmelden/?cmp=Albert%20Heijn" class="btn-orange inner"><span>Meld uw Klacht over Albert Heijn</span><i></i></a>
		</div>
		<div><a href="http://www.klacht.nl/">Zo werkt het</a></div>
	</div>
	<section class="data-section status-block">
				<div class="holder center-wrap">
			<div class="status-image one"></div>
			<div class="status-items">
				<div class="item one">Nieuwe klacht</div>
				<div class="item ">In behandeling</div>
				<div class="item ">Klacht opgelost</div>
				<div class="item ">Klacht afgesloten</div>
			</div>
			<!--<div class="popup">
				<p>Albert Heijn has <br>3 days, 2 hours <br>and 6 minutes, <br>before  will switch.</p>
			</div>-->
		</div>
	</section>
	<div class="center-wrap">
				
<div class="resolution-summary status-open">
    <div class="resolution-summary__header">
        <span class="resolution-summary__icon">⏳</span>
        <span class="resolution-summary__status">Wacht op reactie</span>
            </div>

    
            <div class="resolution-summary__rating">
            <strong>Klanttevredenheid:</strong>
            <span class="resolution-summary__score">1.0/10</span>
            ★☆☆☆☆        </div>
    
    </div>
		<div class="complaint-summary" id="complaint-summary">
    <div class="complaint-summary__grid">
        <div class="complaint-summary__item">
            <span class="complaint-summary__label">Bedrijf</span>
            <a href="https://www.klacht.nl/albert-heijn/" class="complaint-summary__value complaint-summary__company">
                <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2020%2020'%3E%3C/svg%3E" alt="" class="complaint-summary__logo" width="20" height="20" data-lazy-src="https://www.klacht.nl/wp-content/gdcs/logos/1258275522_59825008.jpg"><noscript><img src="https://www.klacht.nl/wp-content/gdcs/logos/1258275522_59825008.jpg" alt="" class="complaint-summary__logo" width="20" height="20" loading="lazy"></noscript>
                Albert Heijn            </a>
        </div>
                <div class="complaint-summary__item">
            <span class="complaint-summary__label">Categorie</span>
            <a href="https://www.klacht.nl/klachten-melden/supermarkten/" class="complaint-summary__value">Supermarkten</a>
        </div>
                <div class="complaint-summary__item">
            <span class="complaint-summary__label">Status</span>
            <span class="complaint-summary__value"><span class="complaint-summary__dot" style="background:#fa9100"></span> Open</span>
        </div>
        <div class="complaint-summary__item">
            <span class="complaint-summary__label">Datum</span>
            <span class="complaint-summary__value">19 juni 2019</span>
        </div>
    </div>
    <div class="complaint-summary__text" id="complaint-summary-text">
                    <p>Een klant van Albert Heijn ervaart onvriendelijke en onprofessionele behandeling bij de klantenservice. Na problemen met een airmailes pas en een verkeerd afhaalbonnetje van de stomerij, kreeg de klant geen adequate hulp, terwijl een telefoontje naar de stomerij wel leidde tot een oplossing.</p>
            </div>
</div>

	</div>
	<div id="main">
		<div class="holder">
			<div class="center-wrap-1264">
								<section id="content" class="c-d-content">
					<div class="c-d-holder">
						<div class="frame">
							<div class="container">
								<div class="complaints">
									<article class="c-box full">
										<div class="content">
											<h3>Mijn Klacht:</h3>
											<p>ik werd onvriendelijk geholpen en onprofessioneel;<br />
mijn airmailes pas, nieuw voor mij in gebruik, werd na betaling niet meer gebruikt en onvriendelijk uitgelegd dat dit niet meer kon; dit terwijl hij gewoon op de toonbank lag!<br />
ik had een verkeerd afhaalbonnetje van de stomerij; er hingen 3 dingen naast elkaar klaar, op mijn naam.  Ik kreeg de mantel met het laagste nummer, geef aan dat er nog meer moet zijn op het volgende nummer. Mevrouw gaat terug maar kijkt volgens mij niet goed en zie niks hangen. Kijkt dus ook niet op naam blijkbaar.<br />
ik heb vervolgens de stomerij gebeld in de veronderstelling dat er dan 2 kostuums weg zijn.. gelukkig werd ik daar wel heel vriendelijk geholpen en het probleem opgelost en mij verzekerd dat deze in de winkel klaar hangen. ik zal van hem een mail ter bevestiging krijgen.<br />
rest mij om wéér naar de winkel te gaan; maar ga niet meteen omdat ik niet geholpen wilt worden door dezelfde medewerkster.</p>
																							<h3>Gewenste Oplossing:</h3>
												<p>ik leg de pas al klaar, vraag erom en leg uit als je merkt dat het voor de klant nieuw is.<br />
kijk bij onduidelijkheid bij stomerij afhaal produkten op naam</p>
																																		<div class="cell rating" style="padding-bottom:20px;">
													<span class="r-label">Beoordeling 1/10</span> 
													<span class="r-stars"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="star-1" style="width:80px;" data-lazy-src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/c-rating-1.png"><noscript><img src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/c-rating-1.png" alt="star-1" style="width:80px;"></noscript></span> 
													<span class="r-last">(10)</span>
												</div>
																																																							<div class="report-abuse-link cf">
												<a href="https://www.klacht.nl/report-abuse/?clink=https://www.klacht.nl/albert-heijn/klacht/slecht-behandeld-bij-klantenservice/&#038;uip=216.73.216.186" rel="nofollow">Meld misbruik</a>
											</div>
										</div>
										<footer>
																							<a href="http://www.klacht.nl/registreren-bedrijf/">Reageer als bedrijf</a>																					</footer>
												<img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="angle" alt="" data-lazy-src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/complaint-approved.png"><noscript><img src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/complaint-approved.png" class="angle" alt=""></noscript>
										</article>
				
																							<article class="c-box orange full">
															<header>
																<div class="cell">
																	<img alt='' src='https://www.klacht.nl/wp-content/themes/klacht_2014/images/avatar-kl.webp' srcset='https://www.klacht.nl/wp-content/themes/klacht_2014/images/avatar-kl.webp 2x' class='avatar avatar-25 photo' height='25' width='25' decoding='async'/>																</div>
																<div class="cell">
																	<p>Bericht van Robin van Klacht.nl</p>
																</div>
															</header>
															<div class="content">
																<p><span class="time">7 jaren geleden</span> - Ik heb een bericht op Twitter geplaatst over deze klacht over Albert Heijn</p>
															</div>
														</article>
																											<article class="c-box orange full">
															<header>
																<div class="cell">
																	<img alt='' src='https://www.klacht.nl/wp-content/themes/klacht_2014/images/avatar-kl.webp' srcset='https://www.klacht.nl/wp-content/themes/klacht_2014/images/avatar-kl.webp 2x' class='avatar avatar-25 photo' height='25' width='25' decoding='async'/>																</div>
																<div class="cell">
																	<p>Bericht van Robin van Klacht.nl</p>
																</div>
															</header>
															<div class="content">
																<p><span class="time">7 jaren geleden</span> - Ik heb een bericht op Twitter geplaatst dat deze klacht over Albert Heijn nog niet in behandeling is genomen.</p>
															</div>
														</article>
																														</div>
								<a href="https://www.klacht.nl/author/">Alle klachten die gemeld zijn door </a>
															</div>
						</div>
					</div>
			<div class="expert-tip">
	<div class="expert-tip__icon">&#128161;</div>
	<div class="expert-tip__body">
		<p class="expert-tip__label">Tip van onze consumentenexpert</p>
		<p class="expert-tip__text">Bij producten met gebreken kunt u aanspraak maken op reparatie, vervanging of geld terug. De NVWA houdt toezicht op voedselveiligheid.</p>
				<p class="expert-tip__source">
			Bron:
							<a href="https://www.consuwijzer.nl/garantie-en-ruilen" target="_blank" rel="noopener">ConsuWijzer</a>
					</p>
			</div>
</div>
			<div class="related-resources">
	
		<h4 class="related-resources__heading">Veelvoorkomende problemen met Albert Heijn</h4>
	<ul class="related-resources__list related-resources__list--clusters">
				<li>
			<a href="https://www.klacht.nl/albert-heijn/beschadigd/" class="related-resources__link">
				<span class="related-resources__icon">&#128269;</span>
				<span class="related-resources__title">Beschadigd product of pakket van Albert Heijn</span>
			</a>
		</li>
				<li>
			<a href="https://www.klacht.nl/albert-heijn/klantenservice/" class="related-resources__link">
				<span class="related-resources__icon">&#128269;</span>
				<span class="related-resources__title">Klantenservice problemen met Albert Heijn</span>
			</a>
		</li>
				<li>
			<a href="https://www.klacht.nl/albert-heijn/retour-problemen/" class="related-resources__link">
				<span class="related-resources__icon">&#128269;</span>
				<span class="related-resources__title">Retour en terugbetaling problemen met Albert Heijn</span>
			</a>
		</li>
			</ul>
	</div>
			<div class="metoo-wrapper">
    <button class="metoo-button "
            data-post-id="800253"
            >
        <span class="metoo-button__icon">👋</span>
        <span class="metoo-button__text">Ik heb dit probleem ook</span>
        <span class="metoo-button__count">(0)</span>
    </button>
</div>
<script>
(function() {
    var btn = document.querySelector('.metoo-button');
    if (!btn || btn.classList.contains('voted')) return;
    btn.addEventListener('click', function() {
        var postId = this.getAttribute('data-post-id');
        var countEl = this.querySelector('.metoo-button__count');
        var xhr = new XMLHttpRequest();
        xhr.open('POST', 'https://www.klacht.nl/wp-admin/admin-ajax.php', true);
        xhr.setRequestHeader('Content-Type', 'application/x-www-form-urlencoded');
        xhr.onload = function() {
            if (xhr.status === 200) {
                var resp = JSON.parse(xhr.responseText);
                if (resp.success) {
                    countEl.textContent = '(' + resp.data.count + ')';
                    btn.classList.add('voted');
                    btn.disabled = true;
                    document.cookie = 'metoo_' + postId + '=1;path=/;max-age=' + (365*24*60*60);
                }
            }
        };
        xhr.send('action=klacht_metoo&post_id=' + postId + '&nonce=358d05712c');
    });
})();
</script>
		<div class="related-complaints">
        <h4>Andere klachten over Albert Heijn</h4>
    <ul class="related-complaints__list">
                    <li>
                <a href="https://www.klacht.nl/slechte-behandeling-en-agressieve-manager/">Slechte behandeling en agressieve manager</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__status">Open</span>
                    <span class="related-complaints__date">18 aug 2026</span>
                </span>
            </li>
                    <li>
                <a href="https://www.klacht.nl/defecte-spuitbussen-plantaardige-topping/">Defecte spuitbussen plantaardige topping</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__status">Open</span>
                    <span class="related-complaints__date">16 aug 2026</span>
                </span>
            </li>
                    <li>
                <a href="https://www.klacht.nl/klacht-over-beschadigde-perzikken/">Klacht over beschadigde perzikken</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__status">Open</span>
                    <span class="related-complaints__date">15 aug 2026</span>
                </span>
            </li>
                    <li>
                <a href="https://www.klacht.nl/darmklachten-door-receptuurwijziging-ah-bio-soja-gurt-ongezoet/">Darmklachten door receptuurwijziging AH Bio Soja Gurt ongezoet</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__status">Open</span>
                    <span class="related-complaints__date">14 aug 2026</span>
                </span>
            </li>
                    <li>
                <a href="https://www.klacht.nl/geen-koopzegels-ontvangen-bij-aankoop-van-e50/">Geen koopzegels ontvangen bij aankoop van €50</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__status">Open</span>
                    <span class="related-complaints__date">14 aug 2026</span>
                </span>
            </li>
            </ul>
    <a href="https://www.klacht.nl/albert-heijn/" class="related-complaints__view-all">Alle klachten over Albert Heijn &rarr;</a>
    
        <h4 class="related-complaints__cat-heading">Vergelijkbare klachten in Supermarkten</h4>
    <ul class="related-complaints__list">
                    <li>
                <a href="https://www.klacht.nl/probleem-met-melding-over-plastic-in-bronwater/">Probleem met melding over plastic in bronwater</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__company">Nettorama</span>
                    <span class="related-complaints__status">Open</span>
                </span>
            </li>
                    <li>
                <a href="https://www.klacht.nl/ongewenste-aanbiedingen-en-uitschrijfprobleem/">Ongewenste aanbiedingen en uitschrijfprobleem</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__company">Aldi</span>
                    <span class="related-complaints__status">Opgelost</span>
                </span>
            </li>
                    <li>
                <a href="https://www.klacht.nl/klacht-over-kwaliteit-van-volle-kwark/">Klacht over kwaliteit van volle kwark</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__company">Vomar</span>
                    <span class="related-complaints__status">Open</span>
                </span>
            </li>
                    <li>
                <a href="https://www.klacht.nl/klacht-over-constante-aankoopcontrole-bij-zelfscan-kassa/">Klacht over constante aankoopcontrole bij zelfscan kassa</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__company">Dirk van den Broek</span>
                    <span class="related-complaints__status">Open</span>
                </span>
            </li>
                    <li>
                <a href="https://www.klacht.nl/jumbo-houdt-zich-niet-aan-actieperiode-van-ice-tea/">Jumbo houdt zich niet aan actieperiode van Ice Tea</a>
                <span class="related-complaints__meta">
                    <span class="related-complaints__company">Jumbo</span>
                    <span class="related-complaints__status">Open</span>
                </span>
            </li>
            </ul>
    <a href="https://www.klacht.nl/klachten-melden/supermarkten/" class="related-complaints__view-all">Alle klachten in Supermarkten &rarr;</a>
    </div>
			
<div class="share-buttons">
	<span class="share-buttons__label">Deel deze klacht</span>
	<ul class="share-buttons__list">
		<li>
			<a href="https://api.whatsapp.com/send?text=slecht%20behandeld%20bij%20klantenservice%20%E2%80%94%20Albert%20Heijn%20https%3A%2F%2Fwww.klacht.nl%2Falbert-heijn%2Fklacht%2Fslecht-behandeld-bij-klantenservice%2F" class="share-btn share-btn--whatsapp" target="_blank" rel="noopener noreferrer" title="Deel via WhatsApp">
				<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M17.472 14.382c-.297-.149-1.758-.867-2.03-.967-.273-.099-.471-.148-.67.15-.197.297-.767.966-.94 1.164-.173.199-.347.223-.644.075-.297-.15-1.255-.463-2.39-1.475-.883-.788-1.48-1.761-1.653-2.059-.173-.297-.018-.458.13-.606.134-.133.298-.347.446-.52.149-.174.198-.298.298-.497.099-.198.05-.371-.025-.52-.075-.149-.669-1.612-.916-2.207-.242-.579-.487-.5-.669-.51l-.57-.01c-.198 0-.52.074-.792.372-.272.297-1.04 1.016-1.04 2.479 0 1.462 1.065 2.875 1.213 3.074.149.198 2.096 3.2 5.077 4.487.709.306 1.262.489 1.694.625.712.227 1.36.195 1.871.118.571-.085 1.758-.719 2.006-1.413.248-.694.248-1.289.173-1.413-.074-.124-.272-.198-.57-.347m-5.421 7.403h-.004a9.87 9.87 0 01-5.031-1.378l-.361-.214-3.741.982.998-3.648-.235-.374a9.86 9.86 0 01-1.51-5.26c.001-5.45 4.436-9.884 9.888-9.884 2.64 0 5.122 1.03 6.988 2.898a9.825 9.825 0 012.893 6.994c-.003 5.45-4.437 9.884-9.885 9.884m8.413-18.297A11.815 11.815 0 0012.05 0C5.495 0 .16 5.335.157 11.892c0 2.096.547 4.142 1.588 5.945L.057 24l6.305-1.654a11.882 11.882 0 005.683 1.448h.005c6.554 0 11.89-5.335 11.893-11.893a11.821 11.821 0 00-3.48-8.413z"/></svg>
			</a>
		</li>
		<li>
			<a href="https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.klacht.nl%2Falbert-heijn%2Fklacht%2Fslecht-behandeld-bij-klantenservice%2F" class="share-btn share-btn--facebook" target="_blank" rel="noopener noreferrer" title="Deel op Facebook">
				<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M24 12.073c0-6.627-5.373-12-12-12s-12 5.373-12 12c0 5.99 4.388 10.954 10.125 11.854v-8.385H7.078v-3.47h3.047V9.43c0-3.007 1.792-4.669 4.533-4.669 1.312 0 2.686.235 2.686.235v2.953H15.83c-1.491 0-1.956.925-1.956 1.874v2.25h3.328l-.532 3.47h-2.796v8.385C19.612 23.027 24 18.062 24 12.073z"/></svg>
			</a>
		</li>
		<li>
			<a href="https://twitter.com/intent/tweet?text=slecht%20behandeld%20bij%20klantenservice%20%E2%80%94%20Albert%20Heijn&#038;url=https%3A%2F%2Fwww.klacht.nl%2Falbert-heijn%2Fklacht%2Fslecht-behandeld-bij-klantenservice%2F" class="share-btn share-btn--twitter" target="_blank" rel="noopener noreferrer" title="Deel op X">
				<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M18.244 2.25h3.308l-7.227 8.26 8.502 11.24H16.17l-5.214-6.817L4.99 21.75H1.68l7.73-8.835L1.254 2.25H8.08l4.713 6.231zm-1.161 17.52h1.833L7.084 4.126H5.117z"/></svg>
			</a>
		</li>
		<li>
			<a href="https://www.linkedin.com/sharing/share-offsite/?url=https%3A%2F%2Fwww.klacht.nl%2Falbert-heijn%2Fklacht%2Fslecht-behandeld-bij-klantenservice%2F" class="share-btn share-btn--linkedin" target="_blank" rel="noopener noreferrer" title="Deel op LinkedIn">
				<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M20.447 20.452h-3.554v-5.569c0-1.328-.027-3.037-1.852-3.037-1.853 0-2.136 1.445-2.136 2.939v5.667H9.351V9h3.414v1.561h.046c.477-.9 1.637-1.85 3.37-1.85 3.601 0 4.267 2.37 4.267 5.455v6.286zM5.337 7.433a2.062 2.062 0 01-2.063-2.065 2.064 2.064 0 112.063 2.065zm1.782 13.019H3.555V9h3.564v11.452zM22.225 0H1.771C.792 0 0 .774 0 1.729v20.542C0 23.227.792 24 1.771 24h20.451C23.2 24 24 23.227 24 22.271V1.729C24 .774 23.2 0 22.222 0h.003z"/></svg>
			</a>
		</li>
		<li>
			<button class="share-btn share-btn--copy" onclick="shareButtonCopyLink(this)" data-url="https://www.klacht.nl/albert-heijn/klacht/slecht-behandeld-bij-klantenservice/" title="Kopieer link" type="button">
				<svg viewBox="0 0 24 24" width="18" height="18" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><rect x="9" y="9" width="13" height="13" rx="2"/><path d="M5 15H4a2 2 0 01-2-2V4a2 2 0 012-2h9a2 2 0 012 2v1"/></svg>
				<span class="share-btn__copied">Link gekopieerd!</span>
			</button>
		</li>
		<li>
			<a href="mailto:?subject=slecht%20behandeld%20bij%20klantenservice%20%E2%80%94%20Albert%20Heijn&amp;body=slecht%20behandeld%20bij%20klantenservice%20%E2%80%94%20Albert%20Heijn%0A%0Ahttps%3A%2F%2Fwww.klacht.nl%2Falbert-heijn%2Fklacht%2Fslecht-behandeld-bij-klantenservice%2F" class="share-btn share-btn--email" title="Deel via e-mail">
				<svg viewBox="0 0 24 24" width="18" height="18" fill="currentColor" aria-hidden="true"><path d="M20 4H4c-1.1 0-2 .9-2 2v12c0 1.1.9 2 2 2h16c1.1 0 2-.9 2-2V6c0-1.1-.9-2-2-2zm0 4l-8 5-8-5V6l8 5 8-5v2z"/></svg>
			</a>
		</li>
	</ul>
</div>

<script type="rocketlazyloadscript">
function shareButtonCopyLink(btn) {
	var url = btn.getAttribute('data-url');
	if (navigator.clipboard) {
		navigator.clipboard.writeText(url).then(function() {
			btn.classList.add('is-copied');
			setTimeout(function() { btn.classList.remove('is-copied'); }, 2000);
		});
	} else {
		var t = document.createElement('textarea');
		t.value = url;
		t.style.position = 'fixed';
		t.style.opacity = '0';
		document.body.appendChild(t);
		t.select();
		document.execCommand('copy');
		document.body.removeChild(t);
		btn.classList.add('is-copied');
		setTimeout(function() { btn.classList.remove('is-copied'); }, 2000);
	}
}
</script>
								</section>
					<!-- begin sidebar -->
	<section id="sidebar" class="visible-lg">
	<div class="bg-sidebar"></div>	</section>
	<!-- end sidebar -->
			</div>
		</div>
	</div>
	<div class="buttons-area visible-xs">
		<div class="btn-shadow">
			<a href="https://www.klacht.nl/klachtmelden/?cmp=Albert%20Heijn" class="btn-orange inner"><span>Meld uw Klacht over Albert Heijn</span><i></i></a>
		</div>
		<div><a href="http://www.klacht.nl/">Zo werkt het</a></div>
	</div>
</div>
<div class="center-wrap">
	<img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20164%20117'%3E%3C/svg%3E" alt="" class="person" width="164" height="117" data-lazy-src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/person.png"><noscript><img src="https://www.klacht.nl/wp-content/themes/klacht_2014/images/person.png" alt="" class="person" width="164" height="117"></noscript>
</div>
				
		<footer id="footer">
			<div class="center-wrap-960">
									<div class="footer-section">
						<div class="block-left">
													</div>
						<div class="block-right">
													</div>
					</div>
								<div class="newsletter-signup">
	<h4 class="newsletter-signup__title">Klacht.nl Nieuwsbrief</h4>
	<p class="newsletter-signup__subtitle">Wekelijks de belangrijkste klachttrends, opgeloste zaken en consumententips in je inbox.</p>
	<form class="newsletter-signup__form" method="post" action="#">
		<input type="hidden" id="newsletter_nonce" name="newsletter_nonce" value="d10dbe762d" /><input type="hidden" name="_wp_http_referer" value="/slecht-behandeld-bij-klantenservice/" />		<input type="email" class="newsletter-signup__input" name="newsletter_email" placeholder="Je e-mailadres" required />
		<button type="submit" class="newsletter-signup__btn">Aanmelden</button>
	</form>
	<p class="newsletter-signup__privacy">We respecteren je privacy. Afmelden kan altijd.</p>
	<p class="newsletter-signup__success" style="display:none;">Bedankt! Je bent aangemeld voor onze nieuwsbrief.</p>
	<p class="newsletter-signup__error" style="display:none;"></p>
</div>
<script>window.addEventListener('DOMContentLoaded', function() {
(function($){
	var $wrap = $('.newsletter-signup'),
		$form = $wrap.find('.newsletter-signup__form'),
		$success = $wrap.find('.newsletter-signup__success'),
		$error = $wrap.find('.newsletter-signup__error');

	$form.on('submit', function(e){
		e.preventDefault();
		$error.hide().text('');
		$success.hide();

		var email = $form.find('.newsletter-signup__input').val().trim();
		if (!email) return;

		$.ajax({
			url: 'https://www.klacht.nl/wp-admin/admin-ajax.php',
			type: 'POST',
			dataType: 'json',
			data: {
				action: 'klacht_newsletter_signup',
				email: email,
				newsletter_nonce: $form.find('[name="newsletter_nonce"]').val()
			},
			beforeSend: function(){
				$form.find('.newsletter-signup__btn').prop('disabled', true).text('Even geduld...');
			},
			success: function(res){
				if (res.success) {
					$form.hide();
					$success.show();
				} else {
					$error.text(res.data || 'Er ging iets mis.').show();
				}
			},
			error: function(){
				$error.text('Er ging iets mis. Probeer het later opnieuw.').show();
			},
			complete: function(){
				$form.find('.newsletter-signup__btn').prop('disabled', false).text('Aanmelden');
			}
		});
	});
})(jQuery);
});</script>
			<div class="footer-bottom">
					<strong class="footer-logo"><a href="https://www.klacht.nl/">KLACHT.NL</a></strong>
						<a class="footer-hub-link" href="https://www.klacht.nl/alle-bedrijven/" style="color:inherit;text-decoration:underline;margin-left:12px;font-size:13px;">Alle bedrijven</a>
					<p class="copy hidden-xs"></p>
					<p class="site-version">v2026.07.17.1</p>
																	<ul id="menu-footer-navigation" class="footer-nav visible-lg"><li id="menu-item-1169958" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1169958"><a href="https://www.klacht.nl/over-klacht-nl/">Over Klacht.nl</a></li>
<li id="menu-item-1169959" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169959"><a href="https://www.klacht.nl/consumentenrecht/">Consumentenrecht</a></li>
<li id="menu-item-1169960" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169960"><a href="https://www.klacht.nl/klachtenbarometer/">Barometer</a></li>
<li id="menu-item-1169961" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1169961"><a href="https://www.klacht.nl/voor-bedrijven/abonnementen/">Voor Bedrijven</a></li>
<li id="menu-item-383359" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-383359"><a href="https://www.klacht.nl/alle-categorieen/">Categorie</a></li>
<li id="menu-item-302634" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-302634"><a href="https://www.klacht.nl/privacy-policy/">Privacy- en cookieverklaring</a></li>
<li id="menu-item-919381" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-919381"><a href="https://www.klacht.nl/algemene-voorwaarden/">Algemene voorwaarden</a></li>
<li id="menu-item-302641" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-302641"><a href="https://www.klacht.nl/sitemap/">Sitemap</a></li>
</ul>									</div>
			</div>
		</footer>
	</div>
		
					
	<script type="speculationrules">
{"prefetch":[{"source":"document","where":{"and":[{"href_matches":"/*"},{"not":{"href_matches":["/wp-*.php","/wp-admin/*","/wp-content/uploads/*","/wp-content/*","/wp-content/plugins/*","/wp-content/themes/klacht_2014/*","/*\\?(.+)"]}},{"not":{"selector_matches":"a[rel~=\"nofollow\"]"}},{"not":{"selector_matches":".no-prefetch, .no-prefetch a"}}]},"eagerness":"conservative"}]}
</script>
<script data-minify="1" type="text/javascript" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/plugins/gd-complaints-system/js/jquery-autocomplete.js?ver=1787168050" defer></script>
<script type="text/javascript">window.addEventListener('DOMContentLoaded', function() {//<![CDATA[
jQuery(document).ready(function() {
	if (jQuery("#gdcspostcompany").length) {
	    jQuery("#gdcspostcompany").autocomplete("https://www.klacht.nl/wp-content/plugins/gd-complaints-system/ajax.php", {extraParams: {action: "cmp"}, width: 514, delay: 10, minChars: 3, autoFill: true, matchSubset: 1, cacheLength: 1});
	}
	if (jQuery("#search_main").length) {
	    jQuery("#search_main").autocomplete("https://www.klacht.nl/wp-content/plugins/gd-complaints-system/ajax.php", {extraParams: {action: "cat"}, width: 514, delay: 10, minChars: 3, autoFill: true, matchSubset: 1, cacheLength: 1});
	}
	if (jQuery("#companyname").length) {
	    jQuery("#companyname").autocomplete("https://www.klacht.nl/wp-content/plugins/gd-complaints-system/ajax.php", {extraParams: {action: "cmp"}, width: 514, delay: 10, minChars: 3, autoFill: true, matchSubset: 1, cacheLength: 1});
	}
	if (jQuery("#gdcspostproduct").length) {
	    jQuery("#gdcspostproduct").autocomplete("https://www.klacht.nl/wp-content/plugins/gd-complaints-system/ajax.php", {extraParams: {action: "pdt"}, lookoutControl: {s: "gdcspostcompany"}, width: 514, delay: 10, minChars: 3, autoFill: true, matchSubset: 1, cacheLength: 1});
	}
});
// ]]>});</script>
<script async data-wp-strategy="async" fetchpriority="low" id="comment-reply-js" src="https://www.klacht.nl/wp-includes/js/comment-reply.min.js?ver=7.0.4"></script>
<script id="disqus_count-js-extra">
var countVars = {"disqusShortname":"klacht"};
//# sourceURL=disqus_count-js-extra
</script>
<script data-minify="1" id="disqus_count-js" defer src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/plugins/disqus-comment-system/public/js/comment_count.js?ver=1787168050"></script>
<script id="disqus_embed-js-extra">
var embedVars = {"disqusConfig":{"integration":"wordpress 3.1.4 7.0.4"},"disqusIdentifier":"800253 https://www.klacht.nl/slecht-behandeld-bij-klantenservice/","disqusShortname":"klacht","disqusTitle":"slecht behandeld bij klantenservice","disqusUrl":"https://www.klacht.nl/albert-heijn/klacht/slecht-behandeld-bij-klantenservice/","postId":"800253"};
//# sourceURL=disqus_embed-js-extra
</script>
<script data-minify="1" id="disqus_embed-js" defer src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/plugins/disqus-comment-system/public/js/comment_embed.js?ver=1787168050"></script>
<script id="paytium-parsley-js" defer src="https://www.klacht.nl/wp-content/plugins/paytium/public/js/parsley.min.js?ver=5.0.3"></script>
<script id="jquery-ui-core-js" defer src="https://www.klacht.nl/wp-includes/js/jquery/ui/core.min.js?ver=1.13.3"></script>
<script id="jquery-ui-datepicker-js" defer src="https://www.klacht.nl/wp-includes/js/jquery/ui/datepicker.min.js?ver=1.13.3"></script>
<script type="rocketlazyloadscript" id="jquery-ui-datepicker-js-after">window.addEventListener('DOMContentLoaded', function() {
jQuery(function(jQuery){jQuery.datepicker.setDefaults({"closeText":"Sluiten","currentText":"Vandaag","monthNames":["januari","februari","maart","april","mei","juni","juli","augustus","september","oktober","november","december"],"monthNamesShort":["jan","feb","mrt","apr","mei","jun","jul","aug","sep","okt","nov","dec"],"nextText":"Volgende","prevText":"Vorige","dayNames":["zondag","maandag","dinsdag","woensdag","donderdag","vrijdag","zaterdag"],"dayNamesShort":["zo","ma","di","wo","do","vr","za"],"dayNamesMin":["Z","M","D","W","D","V","Z"],"dateFormat":"d MM yy","firstDay":1,"isRTL":false});});
//# sourceURL=jquery-ui-datepicker-js-after
});</script>
<script id="paytium-public-js-extra">
var pt = {"currency_symbol":"\u20ac","decimals":"2","thousands_separator":".","decimal_separator":",","debug":"","version":"paytium"};
var paytium_localize_script_vars = {"admin_ajax_url":"https://www.klacht.nl/wp-admin/admin-ajax.php","amount_too_low":"Geen (geldig) bedrag ingevuld of het bedrag is te laag.","subscription_first_payment":"Eerste termijn:","field_is_required":"Veld '%s' is verplicht.","processing_please_wait":"Verwerking; even geduld...","validation_failed":"Validatie mislukt, probeer het opnieuw."};
//# sourceURL=paytium-public-js-extra
</script>
<script data-minify="1" id="paytium-public-js" defer src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/plugins/paytium/public/js/public.js?ver=1787168050"></script>
<script type="rocketlazyloadscript" id="rocket-browser-checker-js-after">
"use strict";var _createClass=function(){function defineProperties(target,props){for(var i=0;i<props.length;i++){var descriptor=props[i];descriptor.enumerable=descriptor.enumerable||!1,descriptor.configurable=!0,"value"in descriptor&&(descriptor.writable=!0),Object.defineProperty(target,descriptor.key,descriptor)}}return function(Constructor,protoProps,staticProps){return protoProps&&defineProperties(Constructor.prototype,protoProps),staticProps&&defineProperties(Constructor,staticProps),Constructor}}();function _classCallCheck(instance,Constructor){if(!(instance instanceof Constructor))throw new TypeError("Cannot call a class as a function")}var RocketBrowserCompatibilityChecker=function(){function RocketBrowserCompatibilityChecker(options){_classCallCheck(this,RocketBrowserCompatibilityChecker),this.passiveSupported=!1,this._checkPassiveOption(this),this.options=!!this.passiveSupported&&options}return _createClass(RocketBrowserCompatibilityChecker,[{key:"_checkPassiveOption",value:function(self){try{var options={get passive(){return!(self.passiveSupported=!0)}};window.addEventListener("test",null,options),window.removeEventListener("test",null,options)}catch(err){self.passiveSupported=!1}}},{key:"initRequestIdleCallback",value:function(){!1 in window&&(window.requestIdleCallback=function(cb){var start=Date.now();return setTimeout(function(){cb({didTimeout:!1,timeRemaining:function(){return Math.max(0,50-(Date.now()-start))}})},1)}),!1 in window&&(window.cancelIdleCallback=function(id){return clearTimeout(id)})}},{key:"isDataSaverModeOn",value:function(){return"connection"in navigator&&!0===navigator.connection.saveData}},{key:"supportsLinkPrefetch",value:function(){var elem=document.createElement("link");return elem.relList&&elem.relList.supports&&elem.relList.supports("prefetch")&&window.IntersectionObserver&&"isIntersecting"in IntersectionObserverEntry.prototype}},{key:"isSlowConnection",value:function(){return"connection"in navigator&&"effectiveType"in navigator.connection&&("2g"===navigator.connection.effectiveType||"slow-2g"===navigator.connection.effectiveType)}}]),RocketBrowserCompatibilityChecker}();
//# sourceURL=rocket-browser-checker-js-after
</script>
<script id="rocket-preload-links-js-extra">
var RocketPreloadLinksConfig = {"excludeUris":"/(?:.+/)?feed(?:/(?:.+/?)?)?$|/(?:.+/)?embed/|/(index.php/)?(.*)wp-json(/.*|$)|/refer/|/go/|/recommend/|/recommends/","usesTrailingSlash":"1","imageExt":"jpg|jpeg|gif|png|tiff|bmp|webp|avif|pdf|doc|docx|xls|xlsx|php","fileExt":"jpg|jpeg|gif|png|tiff|bmp|webp|avif|pdf|doc|docx|xls|xlsx|php|html|htm","siteUrl":"https://www.klacht.nl","onHoverDelay":"100","rateThrottle":"3"};
//# sourceURL=rocket-preload-links-js-extra
</script>
<script type="rocketlazyloadscript" id="rocket-preload-links-js-after">
(function() {
"use strict";var r="function"==typeof Symbol&&"symbol"==typeof Symbol.iterator?function(e){return typeof e}:function(e){return e&&"function"==typeof Symbol&&e.constructor===Symbol&&e!==Symbol.prototype?"symbol":typeof e},e=function(){function i(e,t){for(var n=0;n<t.length;n++){var i=t[n];i.enumerable=i.enumerable||!1,i.configurable=!0,"value"in i&&(i.writable=!0),Object.defineProperty(e,i.key,i)}}return function(e,t,n){return t&&i(e.prototype,t),n&&i(e,n),e}}();function i(e,t){if(!(e instanceof t))throw new TypeError("Cannot call a class as a function")}var t=function(){function n(e,t){i(this,n),this.browser=e,this.config=t,this.options=this.browser.options,this.prefetched=new Set,this.eventTime=null,this.threshold=1111,this.numOnHover=0}return e(n,[{key:"init",value:function(){!this.browser.supportsLinkPrefetch()||this.browser.isDataSaverModeOn()||this.browser.isSlowConnection()||(this.regex={excludeUris:RegExp(this.config.excludeUris,"i"),images:RegExp(".("+this.config.imageExt+")$","i"),fileExt:RegExp(".("+this.config.fileExt+")$","i")},this._initListeners(this))}},{key:"_initListeners",value:function(e){-1<this.config.onHoverDelay&&document.addEventListener("mouseover",e.listener.bind(e),e.listenerOptions),document.addEventListener("mousedown",e.listener.bind(e),e.listenerOptions),document.addEventListener("touchstart",e.listener.bind(e),e.listenerOptions)}},{key:"listener",value:function(e){var t=e.target.closest("a"),n=this._prepareUrl(t);if(null!==n)switch(e.type){case"mousedown":case"touchstart":this._addPrefetchLink(n);break;case"mouseover":this._earlyPrefetch(t,n,"mouseout")}}},{key:"_earlyPrefetch",value:function(t,e,n){var i=this,r=setTimeout(function(){if(r=null,0===i.numOnHover)setTimeout(function(){return i.numOnHover=0},1e3);else if(i.numOnHover>i.config.rateThrottle)return;i.numOnHover++,i._addPrefetchLink(e)},this.config.onHoverDelay);t.addEventListener(n,function e(){t.removeEventListener(n,e,{passive:!0}),null!==r&&(clearTimeout(r),r=null)},{passive:!0})}},{key:"_addPrefetchLink",value:function(i){return this.prefetched.add(i.href),new Promise(function(e,t){var n=document.createElement("link");n.rel="prefetch",n.href=i.href,n.onload=e,n.onerror=t,document.head.appendChild(n)}).catch(function(){})}},{key:"_prepareUrl",value:function(e){if(null===e||"object"!==(void 0===e?"undefined":r(e))||!1 in e||-1===["https:","https:"].indexOf(e.protocol))return null;var t=e.href.substring(0,this.config.siteUrl.length),n=this._getPathname(e.href,t),i={original:e.href,protocol:e.protocol,origin:t,pathname:n,href:t+n};return this._isLinkOk(i)?i:null}},{key:"_getPathname",value:function(e,t){var n=t?e.substring(this.config.siteUrl.length):e;return n.startsWith("/")||(n="/"+n),this._shouldAddTrailingSlash(n)?n+"/":n}},{key:"_shouldAddTrailingSlash",value:function(e){return this.config.usesTrailingSlash&&!e.endsWith("/")&&!this.regex.fileExt.test(e)}},{key:"_isLinkOk",value:function(e){return null!==e&&"object"===(void 0===e?"undefined":r(e))&&(!this.prefetched.has(e.href)&&e.origin===this.config.siteUrl&&-1===e.href.indexOf("?")&&-1===e.href.indexOf("#")&&!this.regex.excludeUris.test(e.href)&&!this.regex.images.test(e.href))}}],[{key:"run",value:function(){"undefined"!=typeof RocketPreloadLinksConfig&&new n(new RocketBrowserCompatibilityChecker({capture:!0,passive:!0}),RocketPreloadLinksConfig).init()}}]),n}();t.run();
}());

//# sourceURL=rocket-preload-links-js-after
</script>
<script data-minify="1" id="twitter-widgets-js" defer src="https://www.klacht.nl/wp-content/cache/min/1/widgets.js?ver=1787168051"></script>
<script id="wp-emoji-settings" type="application/json">
{"baseUrl":"https://s.w.org/images/core/emoji/17.0.2/72x72/","ext":".png","svgUrl":"https://s.w.org/images/core/emoji/17.0.2/svg/","svgExt":".svg","source":{"concatemoji":"https://www.klacht.nl/wp-includes/js/wp-emoji-release.min.js?ver=7.0.4"}}
</script>
<script type="module">
/*! This file is auto-generated */
var e="script#wp-emoji-settings",t=document.querySelector(e);if(!(t instanceof HTMLScriptElement))throw new Error("Element missing: "+e);const r=JSON.parse(t.text),s=(window._wpemojiSettings=r,"wpEmojiSettingsSupports"),o=["flag","emoji"];function i(e){try{var t={supportTests:e,timestamp:(new Date).valueOf()};sessionStorage.setItem(s,JSON.stringify(t))}catch(e){}}function c(e,t,n){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);t=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data);e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(n,0,0);const r=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data);return t.every((e,t)=>e===r[t])}function p(e,t){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);var n=e.getImageData(16,16,1,1);for(let e=0;e<n.data.length;e++)if(0!==n.data[e])return!1;return!0}function u(e,t,n,r){switch(t){case"flag":return n(e,"\ud83c\udff3\ufe0f\u200d\u26a7\ufe0f","\ud83c\udff3\ufe0f\u200b\u26a7\ufe0f")?!1:!n(e,"\ud83c\udde8\ud83c\uddf6","\ud83c\udde8\u200b\ud83c\uddf6")&&!n(e,"\ud83c\udff4\udb40\udc67\udb40\udc62\udb40\udc65\udb40\udc6e\udb40\udc67\udb40\udc7f","\ud83c\udff4\u200b\udb40\udc67\u200b\udb40\udc62\u200b\udb40\udc65\u200b\udb40\udc6e\u200b\udb40\udc67\u200b\udb40\udc7f");case"emoji":return!r(e,"\ud83e\u1fac8")}return!1}function f(e,t,n,r){let a;const s=(a="undefined"!=typeof WorkerGlobalScope&&self instanceof WorkerGlobalScope?new OffscreenCanvas(300,150):document.createElement("canvas")).getContext("2d",{willReadFrequently:!0}),o=(s.textBaseline="top",s.font="600 32px Arial",{});return e.forEach(e=>{o[e]=t(s,e,n,r)}),o}function a(e){var t=document.createElement("script");t.src=e,t.defer=!0,document.head.appendChild(t)}r.supports={everything:!0,everythingExceptFlag:!0},new Promise(t=>{let n=function(){try{var e=JSON.parse(sessionStorage.getItem(s));if("object"==typeof e&&"number"==typeof e.timestamp&&(new Date).valueOf()<e.timestamp+604800&&"object"==typeof e.supportTests)return e.supportTests}catch(e){}return null}();if(!n){if("undefined"!=typeof Worker&&"undefined"!=typeof OffscreenCanvas&&"undefined"!=typeof URL&&URL.createObjectURL&&"undefined"!=typeof Blob)try{var e="postMessage("+f.toString()+"("+[JSON.stringify(o),u.toString(),c.toString(),p.toString()].join(",")+"));",r=new Blob([e],{type:"text/javascript"});const a=new Worker(URL.createObjectURL(r),{name:"wpTestEmojiSupports"});return void(a.onmessage=e=>{i(n=e.data),a.terminate(),t(n)})}catch(e){}i(n=f(o,u,c,p))}t(n)}).then(e=>{for(const n in e)r.supports[n]=e[n],r.supports.everything=r.supports.everything&&r.supports[n],"flag"!==n&&(r.supports.everythingExceptFlag=r.supports.everythingExceptFlag&&r.supports[n]);var t;r.supports.everythingExceptFlag=r.supports.everythingExceptFlag&&!r.supports.flag,r.supports.everything||((t=r.source||{}).concatemoji?a(t.concatemoji):t.wpemoji&&t.twemoji&&(a(t.twemoji),a(t.wpemoji)))});
//# sourceURL=https://www.klacht.nl/wp-includes/js/wp-emoji-loader.min.js
</script>
<script>window.lazyLoadOptions=[{elements_selector:"img[data-lazy-src],.rocket-lazyload,iframe[data-lazy-src]",data_src:"lazy-src",data_srcset:"lazy-srcset",data_sizes:"lazy-sizes",class_loading:"lazyloading",class_loaded:"lazyloaded",threshold:300,callback_loaded:function(element){if(element.tagName==="IFRAME"&&element.dataset.rocketLazyload=="fitvidscompatible"){if(element.classList.contains("lazyloaded")){if(typeof window.jQuery!="undefined"){if(jQuery.fn.fitVids){jQuery(element).parent().fitVids()}}}}}},{elements_selector:".rocket-lazyload",data_src:"lazy-src",data_srcset:"lazy-srcset",data_sizes:"lazy-sizes",class_loading:"lazyloading",class_loaded:"lazyloaded",threshold:300,}];window.addEventListener('LazyLoad::Initialized',function(e){var lazyLoadInstance=e.detail.instance;if(window.MutationObserver){var observer=new MutationObserver(function(mutations){var image_count=0;var iframe_count=0;var rocketlazy_count=0;mutations.forEach(function(mutation){for(var i=0;i<mutation.addedNodes.length;i++){if(typeof mutation.addedNodes[i].getElementsByTagName!=='function'){continue}
if(typeof mutation.addedNodes[i].getElementsByClassName!=='function'){continue}
images=mutation.addedNodes[i].getElementsByTagName('img');is_image=mutation.addedNodes[i].tagName=="IMG";iframes=mutation.addedNodes[i].getElementsByTagName('iframe');is_iframe=mutation.addedNodes[i].tagName=="IFRAME";rocket_lazy=mutation.addedNodes[i].getElementsByClassName('rocket-lazyload');image_count+=images.length;iframe_count+=iframes.length;rocketlazy_count+=rocket_lazy.length;if(is_image){image_count+=1}
if(is_iframe){iframe_count+=1}}});if(image_count>0||iframe_count>0||rocketlazy_count>0){lazyLoadInstance.update()}});var b=document.getElementsByTagName("body")[0];var config={childList:!0,subtree:!0};observer.observe(b,config)}},!1)</script><script data-no-minify="1" async src="https://www.klacht.nl/wp-content/plugins/wp-rocket/assets/js/lazyload/17.8.3/lazyload.min.js"></script><script>function lazyLoadThumb(e,alt,l){var t='<img data-lazy-src="https://i.ytimg.com/vi/ID/hqdefault.jpg" alt="" width="480" height="360"><noscript><img src="https://i.ytimg.com/vi/ID/hqdefault.jpg" alt="" width="480" height="360"></noscript>',a='<button class="play" aria-label="play Youtube video"></button>';if(l){t=t.replace('data-lazy-','');t=t.replace('loading="lazy"','');t=t.replace(/<noscript>.*?<\/noscript>/g,'');}t=t.replace('alt=""','alt="'+alt+'"');return t.replace("ID",e)+a}function lazyLoadYoutubeIframe(){var e=document.createElement("iframe"),t="ID?autoplay=1";t+=0===this.parentNode.dataset.query.length?"":"&"+this.parentNode.dataset.query;e.setAttribute("src",t.replace("ID",this.parentNode.dataset.src)),e.setAttribute("frameborder","0"),e.setAttribute("allowfullscreen","1"),e.setAttribute("allow","accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"),this.parentNode.parentNode.replaceChild(e,this.parentNode)}document.addEventListener("DOMContentLoaded",function(){var exclusions=["img-animate","logo.webp","Zo-werkt-het.png","avatar","complaint-approved-small"];var e,t,p,u,l,a=document.getElementsByClassName("rll-youtube-player");for(t=0;t<a.length;t++)(e=document.createElement("div")),(u='https://i.ytimg.com/vi/ID/hqdefault.jpg'),(u=u.replace('ID',a[t].dataset.id)),(l=exclusions.some(exclusion=>u.includes(exclusion))),e.setAttribute("data-id",a[t].dataset.id),e.setAttribute("data-query",a[t].dataset.query),e.setAttribute("data-src",a[t].dataset.src),(e.innerHTML=lazyLoadThumb(a[t].dataset.id,a[t].dataset.alt,l)),a[t].appendChild(e),(p=e.querySelector(".play")),(p.onclick=lazyLoadYoutubeIframe)});</script>
	<!-- Facebook Like Button Thank-you-page -->
	<div id="fb-root"></div>
	<script type="rocketlazyloadscript" defer>(function(d, s, id) {
	  var js, fjs = d.getElementsByTagName(s)[0];
	  if (d.getElementById(id)) return;
	  js = d.createElement(s); js.id = id;
	  js.src = "//connect.facebook.net/nl_NL/sdk.js#xfbml=1&version=v2.5&appId=182652315171473";
	  fjs.parentNode.insertBefore(js, fjs);
	}(document, 'script', 'facebook-jssdk'));</script>
	<!-- Facebook Like Button Thank-you-page -->

    <link data-minify="1" rel="stylesheet" href="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/css/colorbox.css?ver=1787168050" />
	<script type="rocketlazyloadscript" defer data-rocket-type="text/javascript">var home_timeline_refresh_rate = 600000;</script>
			<script data-minify="1" defer type="text/javascript" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/js/jquery.colorbox.js?ver=1787168051"></script>
	<script data-minify="1" defer type="text/javascript" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/js/jquery.sticky.js?ver=1787168051"></script>
	<script data-minify="1" defer type="text/javascript" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/js/jquery.maskedinput.js?ver=1787168051"></script>
			<script data-minify="1" defer type="text/javascript" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/js/jquery.jqtransform.js?ver=1787168051"></script>	
		<script data-minify="1" defer type="text/javascript" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/js/theme.js?ver=1787168051"></script>
		<script data-minify="1" type="text/javascript" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/js/theme-mfr.js?ver=1787168051" defer></script>
		<!-- Justpremium -->
	<!-- <script type="rocketlazyloadscript" defer data-rocket-type="text/javascript" data-rocket-src="https://nl.ads.justpremium.com/adserve/js.php?zone=8943"></script> -->
	<!-- Justpremium -->

	<script data-minify="1" defer type="text/javascript" src="https://www.klacht.nl/wp-content/cache/min/1/wp-content/themes/klacht_2014/vwo/vwo_bottom.js?ver=1787168051"></script>
	<script type="rocketlazyloadscript" defer data-rocket-type="text/javascript">window.addEventListener('DOMContentLoaded', function() {
	jQuery('input.iimage').val('');
	jQuery('input.iimage').focus(function(){ jQuery(this).trigger('blur'); });
	});</script>
	<style>.logged-show{display:none;}</style>
				    <script>
	(function() {
		// modify whitelisted urls here
		var whitelistedUrls = [
		  'https://www.klacht.nl/company-account/company-upgrade/?company_id=0&user_id=0',
		];
		// do not modify script after this line   

		var shouldShowWidget = (function isCurrentUrlWhitelisted() {
		  var currentUrl = window.location.href;
		  var isWhitelisted = false;
		  whitelistedUrls.forEach(url => {
			if (currentUrl.indexOf(url) > -1) {
			  isWhitelisted = true;
			}
		  })
		  return isWhitelisted;
		})();

		function onTidioChatApiReady() {
		  if (shouldShowWidget) {
			window.tidioChatApi.show();
		  } else {
			window.tidioChatApi.hide();
		  }
		}
		if (window.tidioChatApi) {
		  window.tidioChatApi.on('ready', onTidioChatApiReady)
		} else {
		  document.addEventListener('tidioChat-ready', onTidioChatApiReady);
		}
	})();
    </script>
	</body>
</html>

<!-- This website is like a Rocket, isn't it? Performance optimized by WP Rocket. Learn more: https://wp-rocket.me -->