Debra van Hoosier op 10 februari 2021 over Budget Energie in de categorie Energieleveranciers
Dear Mrs. Hoosier, thank you for submitting your complaint. I like to respond to this. You are a customer of ours from December 24, 2020. We have taken over you from Vattenfall as of this date. This has been said...
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you said you would call the social dienst and cancel vattenvall, last month went to vattebnall and not you. I thought you were going to make it easy overstepping Debra van Hoosier Achillesstraat 28hs 10765RC 0683563083 [email protected]
I just started with the company. I'm paying 2 companies I can not afford it. I have to eat
Bericht van Robin van Klacht.nl
5 jaren geleden - Ik heb een email gestuurd naar Budget Energie over deze klacht.
Bericht van Robin van Klacht.nl
5 jaren geleden - Deze klacht is zojuist door Budget Energie in behandeling genomen
Bericht van Robin van Klacht.nl
5 jaren geleden - We hebben bericht ontvangen dat Budget Energie een oplossing geplaatst heeft bij deze klacht
Heeft op 12 februari 2021 om 11:13 geantwoord
Dear Mrs. Hoosier,
thank you for submitting your complaint. I like to respond to this.
You are a customer of ours from December 24, 2020. We have taken over you from Vattenfall as of this date. This has been said to you and we have done so. Since you are a customer with us on December 24, 2020, you must pay us the installment amount for January 2021. We collect in advance. So at the beginning of January you pay for the month of January.
It is possible that Vattenfall has also charged an installment amount for the month of January 2021. However, they are not allowed to do this as you have to pay us for the month of January. They will settle this on the final invoice. It is also possible that they have already drawn up the final invoice and collected this amount from your account. You do have to pay this amount.
Everything is going well with us and we have also taken over from Vattenfall. I recommend that you contact Vattenfall and ask why they are taking money from your account. They are no longer allowed to charge new costs. We cannot inquire about this for you in connection with privacy legislation. You must do this yourself.
I trust that I have informed you sufficiently.
Sincerely,
Budget Energy Webcare
Tip van onze consumentenexpert
Bij geschillen met uw energieleverancier kunt u naar de Geschillencommissie Energie. Leveranciers mogen geen onredelijke opzegboetes rekenen en moeten transparant zijn over tarieven.
