Klacht: NS misleading customers

op 26 juni 2020 over NS in de categorie Openbaar Vervoer

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten

Mijn Klacht:

NS clearly states on their website that I cannot change my Traject-Vrij subscription to an NS Flex subscription. It also states that in my first year of contract, I cannot modify my subscription.

After another person told me that customer service told him in a chat that this was possible, I contacted them for clarification.

Two customer service representative (Alex and Linda) lied to me by telling me that it’s actually possible and the information is provided there. And afterwards, they also lied by telling me that the information was there at some point.

It’s insane that two customer care representatives lied to me. On top of this, NS caused me damage by stating on their website VERY CLEARLY that switching/pausing subscription during Corona time was not possible for my type of contract.

Gewenste Oplossing:

I want to be refunded for the months of April, May, and June.

NS should cover for this damage, because they misled customers on their information page. This means that my employer cannot cover the costs of my travel, because it was actually possible to switch to NS Flex.

I also want Alex and Linda fired, as customer service should not lie to customers. They wasted 2 hours of my time with lies.

Bericht van Robin van Klacht.nl

2 weken geleden - Ik heb een bericht op Twitter geplaatst over deze klacht over NS

Bericht van Robin van Klacht.nl

2 weken geleden - Ik heb een bericht op Twitter geplaatst dat deze klacht over NS nog niet in behandeling is genomen.

Alle klachten die gemeld zijn door Mariella19