Mijn Klacht:
I have returned a package by this order number : C01207568401
because of the wrong size, I returned it using the label provided by Nike.
the postNL claims the package has been delivered to Nike and Nike claims they didn’t receive it.
I have called the post NL multiple times and every time they say the same thing: because it is a return package and Nike paid for the shipment, they only answer to Nike and there is nothing I can do about it . Nike just had to call them and start an inquiry about the package. I have contacted Nike multiple times and they say we won’t do anything for this matter. I am very frustrated with this service since Nike does not help me find this package and post nl won’t respond.
Gewenste Oplossing:
if Nike starts an inquiry with post-nl to find out where the package is.
