Klacht Greenwheels! Refund of deposit amount

Klacht: Refund of deposit amount

AlSio op 16 januari 2018 over Greenwheels in de categorie Vervoersbedrijven

Mijn Klacht:

Dear Sir/Madam,
I am writing about a situation.
I was a customer from Greenwheels and canceled my subscription on 4 Dec 2017. When I made an account to use their services I had paid around 230 Euro as a deposit/guarantee. The company is without reason delaying the refund of this amount. They told me that they will give me back the deposit on 28 Feb 2018, which is almost 3 months after I stopped my subscription from them. Is this legal?
I feel that the company has exploited me and keeps the money to take interest or use it for their cash flow.

Gewenste Oplossing:

I am satisfied when I get my deposit money back

Bericht van Robin van Klacht.nl

5 jaren geleden - Ik heb een email gestuurd naar Greenwheels over deze klacht.

Bericht van Robin van Klacht.nl

4 jaren geleden - Deze klacht is zojuist door Greenwheels in behandeling genomen

Bericht van Robin van Klacht.nl

4 jaren geleden - We hebben bericht ontvangen dat Greenwheels een oplossing geplaatst heeft bij deze klacht

Greenwheels

Heeft op 04 april 2018 om 14:11 geantwoord

Geboden Oplossing:

Dear Alexandros,

I can see in our system that you have already had your deposit back. We paid it quicker than we promised in our letter which we sent you at the fourth of December 2017. So we think we did the job as we promised. When you ever have questions, please send us an e-mail through the contactform on our site.

With kind regards,
Klantenservice Greenwheels