Mijn Klacht:
Upon car return at Madeira airport, we were asked to pay an additional 150€ for “special cleaning”
Gewenste Oplossing:
We asked to see the terms and:
- it says that we have to pay for “improper use”: we had our dog in the trunk, I don’t think this is improper use
- It says that the maximum is 150€, when we asked why we were charged the maximum for some hair in the trunk, they just said that it is what it is
In addition to the above, we paid a full insurance that is supposed to cover every damage on the car. If the hair in the trunk are seen as a damage, why are not covered by the insurance?
Long story short, I don’t think they are entitled to charge me for this “extra cleaning”.
