Mijn Klacht:
Hotel ation number: 1919676855
I booked Hótel Dyrhólaey in Iceland for 2 nights. During checkout the staff told me that I have to pay the amount at the hotel as booking.com will not charge me. Later I saw that I was charged by booking.com just hours before I paid at the hotel I could not check my CC statement due to poor internet so I trusted the hotel and paid.
It has been more than 1 month and my complaint has not been resolved. Hotel told me that they have refunded the amount but I never received it on my card. Booking.com says that they will check with the hotel and if they that it has been charged twice (apparently they don’t trust the proves I have provided but may trust just a word from the hotel) they will refund the amount back ONLY on the CC that I used for the booking. In the meantime, I had to block my card and order a replacement due to fraudulent transaction on my card. Now the staff again does not understand how credit card works. I have proven to them that new card number belongs to me but their customer care staff does not understand it at all and are just parrots repeating same statement again and again.. It has been the worst customer care experience so far, waiting on line for more than 30 min every time and getting such useless responses. Highly disappointing!!
Gewenste Oplossing:
Please contact me using reservation ation number 1919676855
