Mijn Klacht:

I’d like to file a complaint about one of your staff:
the driver of the busvan;
Plate number: 47 XSB 8.
Incident date: 14 September 2019.
11.38 am, the time as of the bus stop at Kapittelstraat.
And 18.07, the time as of the bus stop at Gilze-Rijen Train station.

I got on the busvan at Kapittelstraat on Saturday, 14 September 2019, at 11.38.

She was listening to the radio.
At first, a gentleman who got on the busvan before me asked her to put the volume down.
She did.
After that gentleman got off at Lange Wagenstraat, she put it back.

The volume was too high and
-Put the volume down please, I said.

So far, she was speaking in Dutch, all of a sudden she turned in English with a higher volume than the radio.
-You can’t tell me what to do, she said.

The busvan was full.
My family, including my two teenage daughters, were on the busvan as well.
So, I hold witness everyone, not just my family but everyone on the busvan.
And of course, camera recording on the busvan, if any.

-I did not order you, I asked you to put the volume down, it was too high, I said.

She put the argument to another level, which was never meant my me or any other passenger.

-You immigrants find a job, and ask me to do…

We’re earning our own money.
Even if we’re not, is this your staff business to question passengers job?

Iwe paid our cost for the trip like anyone else.

She did not stop there.

I offered her to stop now and talk later because she’s driving.
My father was a driver, I know how the drivers feel.
That’s why you also warn people not to talk to the driver if not necessary.

She said:
-You want me to shut up because I’m a woman?

How come she came to that conclusion?
As I mentioned, my family was in the busvan.
How did she conclude that I suppress my family?
When did she get the chance to talk to my wife?
How and when did she discover that?

Meanwhile, she threatened me to leave me on the road.

She went further:
-What the f.ck you’re talking about?’

I remind you that my teenage daughters were on the busvan, along with other young ladies and a child…

Even if a passenger make any misbehavior, does herdo any of your staff has the right to use such a language?

She did continue to her racist behavior along the way.
No need to remind you that she started to drive carelessly.

When we were about to get off, I showed her my ID, identified myself, and asked her to give her name.
She refused.

I tried to take took the picture of the plate and again I showed her my ID.
-This is my ID.
This is my name.
Show me yours as well.’

She did not.
She left.

I wanted to file the complaint immediately but waited.
Because, most probably, I was going to take the same busvan in the evening.
I thought, she will get the chance to think about her behavior and offer an apology. So that we can solve the problem peacefully.

Unfortunately, something else happened.

İt was again Saturday, 14 September 2019, 19.07 busvan from Gilze-Rijen train station.
Again same small busvan.
As a passenger, there was a lady with a baby in front of us.
And a couple after them.
We were supposed to get on the busvan right after them.
The very same driver handpicked two ladies behind us.
And then two more gentlemen again behind us.

So she left us behind.
I could voluntarily give up my seats for others. This is not an issue.
But, what is your policy to let passengers get on the busvan?
Passengers are supposed to get in the line or your drivers handpick them?

Besides, I was the one she had a problem with.
What kind of tyrannicdictatorship action to punish someone’s family because of that someone’s behavior?

By the way, I did not want to wait for the next busvan to avoid any conflict.
We found a way to reach our house…

I kindly ask you to answer my questions before arising my concerns to higher authorities, including Transportation Authorities, including police for your drivers’ racist comments.

Meanwhile, please ‘question’ your staff’s behavior.

As an educator, I strongly believe that this driver has some problem with immigrantsasylum seekers.

Other than necessary action, please put her another line so that she can do her job properly.

Sincerely,
Atilla Guleker

Gewenste Oplossing:

I'd be happy to get a response regarding my complaints.