Mijn Klacht:
Probably this will help you to avoid problems while doing online shopping.
I bought Samsung washing machine almost 2 years back. It started to make a noise some time ago and I reported a repair. Repair guy made a report and advised to contact my seller for a replacement. And this is where the story begins…
BCC advised me to choose any washing machine as a replacement. I chose one with slight scratches from the “outlet” (model that I wanted wasn’t available in normal stock).
In the end they delivered a heavily used washing machine with scratches on the inner side of the drum, broken cable, etc… Of course that wasn’t described in the product description and I requested a return.
They picked up both machines on 22nd and 26th of August accordingly. Let me point out refund conditions from their website: “We will refund the amount within 7 working days after return”.
It’s now more than 3 weeks that they’re not giving a refund for one machine and more than 2 weeks for another.
My case is in Financial department. Last week customer service created a report to Financial department by my request. No one from this department called me back. There’s no explanation.
I asked customer service to transfer my call to supervisor or someone on a higher level – answer was no. Can you forward me to the financial department? – no. Can I file a complain? – You’ve already done that (guess which department is going to review my complain…)
So yeah, BCC is keeping in hostages more than 900 euro. But the most ridiculous – you can’t really complain. There’s 0 responsibility in the company. You can’t expect that required action points will be taken ASAP by the guy on a higher level of hierarchy.
Of course, It’s up to you whether to buy there or not. But just be careful, no one cares about policies and no one is responsible for nothing. It’s a black box shop with 0 transparency and customer orientation.
Gewenste Oplossing:
My refund and compensation for the time I spent and the whole stress that I've experienced with this terrible shop.
(10)
