Klacht over Extra@home: Not delivered

Mijn Klacht:

My wardrobe was supposed to arrive between 12:15-14:15 on 12-02-2019. I waited and no one showed up, I then received a message that it’s going to be 5HRS late, which I did not cater for. I waited till 19:37 And still no one is here with my item. I did not receive any call saying that they are no longer coming or is more late. I had to missed my schoolother activities this evening waiting on these people.

Gewenste Oplossing:

I am satified when i recieve some sort of compensation forthwith. For waiting here they did not use their head to call and say you can't make today or you are coming later

Bericht van Robin van Klacht.nl

7 jaren geleden - Ik heb een email gestuurd naar Extra@home over deze klacht.

Bericht van Robin van Klacht.nl

7 jaren geleden - Deze klacht is zojuist door Extra@home in behandeling genomen

Bericht van Robin van Klacht.nl

7 jaren geleden - We hebben bericht ontvangen dat Extra@home een oplossing geplaatst heeft bij deze klacht

Extra@home

Heeft op 15 februari 2019 om 11:44 geantwoord

Geboden Oplossing:

Dear mister Morrison,

Our apologies that our driver wasn't able to deliver your order.

If a delivery can not go ahead, it is normally the case that you are informed about this. We will pass this on to the carrier and to our customer service that they will inform you and other customers in future.

For any compensation we must refer you to the supplier, who will discuss with you in what form and extent you can get a compensation. The supplier then claims this in accordance with the procedures known to them.

Once again our apologies for the inconvenience.

Sincerely,

Extra @ Home Customer service

Klacht: Not delivered

Mijn Klacht:

Gewenste Oplossing:

Geboden Oplossing:

Ken je rechten

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