Automatisch incasso terwijl ik me account opgezegd heb

Question

Ik heb met account gewijzigd dat ik geen lid meer ben van novalnet AG. En er wordt gewoon nog geld afgeschreven van me rekening. Graag wil ik dat dit stop gezet wordt

Novalnet AG · Accepted Answer

Dear Aron Den Hartog,

We understand your annoyance with the debt collection process, but we want to notify you that you had subscribed for subscriptions with an online service for which we process payments and you have not paid the entire dues for which you have subscribed for.

We have forwarded your cancellation request to our contractual partner with whom you have signed up for the subscription, because you have not cancelled the subscriptions which you have signed up for.

However, you have not paid for the 1 pending debit which were due before the cancellation of the subscription. That is the reason you have received notices from the collection agency (eCollect). If you pay the collection agency those dues then your case with collection will be closed. The transaction details of the pending due is TID 15350800089900276. 

Please note that in future you should always contact the website provider (from whom the order was placed) to cancel your subscription or at least you should inform us at Novalnet (on payment@novalnet.de) or contact us via telephone during our working hours at 49 89 923 068 329) if you face any problems with the website provider, so that we can take necessary actions. We're glad to help you anytime.

Also, you can always visit our online support portal https://card.novalnet.de and enter your transaction ID (TID with 17 digits, which you can find on your account statement) and the email address (which you used for your online registration/purchase). Here you will now see all the details about the transaction including information about the company/website for which your account was charged. You can then contact the company/website operator to resolve any complaints about the debits or cancel your subscription.

Novalnet AG is a German payment institution that is regulated and monitored by the Federal Financial Supervisory Authority (BaFin). The payment transactions are carried out on behalf of contractual partners. 

We hope that we could be of help to you and that we have been able to resolve your queries. Please give your 10-star rating if you are satisfied with our support.

Your Novalnet Team

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