Klacht: Claim UPS kafka

Bp78 op 12 mei 2024 over UPS in de categorie Koeriersbedrijven en post

Nieuwe klacht
In behandeling
Klacht opgelost
Klacht afgesloten

Mijn Klacht:

On 30 October 2023 I sent a package to Dubai. On 3 November 2023 the package was delivered, but the content was missing. After inspection of the delivered package by UPS they acknowledged that there had been irregularities with the package:
• We regret to inform you that irregularities occurred during the transportation of your shipment.
• Some of the contents were missing and the remainder was delivered.
They ed I could proceed filing a claim. I received a letter with the documents I should handover and a PO Box in Neuss Germany (or fax number) I should send it to. Which I did. Immediately and careful.
About a week later I received an email with the extra 3 documents needed. Documents I already sent the first time. I called customer service asking to speak to someone from the claim department, via phone, but that was not possible, and they advised to send the documents again. So … I sent them again.
Later I received a request to send documents needed to a PO Box in Nuneaton, the UK. Documents I already sent first and second time. Again, getting on the phone with customer service asking for a manager or at least the claim department. Customer service claimed they cannot redirect a call. They can only send a message on my behalf to the department. So, I asked them to send a message to call me back which never happened. I requested multiple times on different occasions, but I have never been called back. I did send the 2 documents asked for again.
Later I received an email with another extra document needed: this time a bill to UPS … This bill had already been sent by me. However, I sent it again. Calling and emailing multiple times about the progress. On 10 April 2024 I finally got a ation by someone at customer service that she could see in the system that the money would be wired on the 28th. Which never happened. On the 16th I received an email that jewelry was not insured by UPS. Why did insurance and package accept this parcel, in the first place!? Contents is handled and mentioned in and by your system!
This kind of lack of customer service and communication is outrageous.
I demand a satisfying solution.

Gewenste Oplossing:

Claim payment

Beoordeling 1/10 star-1 (10)

Bericht van Robin van Klacht.nl

1 maand geleden - Ik heb een email gestuurd naar UPS over deze klacht.

Bericht van Robin van Klacht.nl

1 maand geleden - Deze klacht is zojuist door UPS in behandeling genomen


Heeft op 13 mei 2024 om 15:51 geantwoord

Geboden Oplossing:

Good afternoon Bob.

Thank you for this email.

As I see it, there are quite a few negligences on the part of the various departments at UPS.
It is true that customer service does not have telephone numbers for the departments and cannot transfer or provide a telephone number.
Would you please send an email to [email protected]? Here you can file an objection based on the outcome of the investigation. Please put the claim number, 51427407, in the subject line.

Ons excuses voor het ervaren ongemak.

Met vriendelijke groet,

Fred van den B.
UPS Customer Service
Belgium The Netherlands

You may visit us at: http://www.ups.com 

Or call UPS Customer Service 
Belgium: 078 - 250 877
Netherlands 020 - 5040 500

United Parcel Service Nederland BV
Kamer van Koophandel Amsterdam, Nr : 34089270 , BTW nr: NL 0077.26.892.B01
Statutair gevestigd: Zandsteen 22, 2132 MR Hoofddorp, Nederland

The information contained in and accompanying this communication may be privileged or confidential and is intended solely for the use of the intended recipient(s).
If you are not the intended recipient of this communication please delete and destroy all copies immediately 

Bericht van Robin van Klacht.nl

1 maand geleden - We hebben bericht ontvangen dat UPS een oplossing geplaatst heeft bij deze klacht


Heeft op 22 mei 2024 om 10:08 geantwoord

Beoordeling 1/10 star-1 (10)

Not solved. Received anew email with the next lousy response without even trying to finding a satisfying solution.
UPS lost my package.

Alle klachten die gemeld zijn door Bp78