Mijn Klacht:
Hello Hornbach Den Haag：
On 23rd June 2019 in the afternoon, I was visiting Hornbach in Den Haag to buy a toilet. I was asking questions about the installation of the new toilet to the Sanitar department.
A female employee treated us with a very bad attitude. She refused to provide us advice as she just told us she could not speak English(she does not want to provide service to customer). She also did not try to find any information from the shop or ask some other colleagues to help. Her attitude really hurt us, as a frequent client of Hornbach.
This is really a bad impression. It clearly shows that Hornbach does not welcome non-Dutch speakers. We wanted to shop in Hornbach, but due to her bad attitude, we did not buy anything.
I hope that Horbach can pay attention to this kind of unfriendly employee.
Thank you.
Gewenste Oplossing:
Fire this kind of employee
