4 dagen geleden - Over €3,000 spent over 3 years, and this is how they treat their customers. Absolutely appalling. I visited this clinic in late July and accidentally left behind a precious hair clip that was a gift from my mom. I immediately contacted the clinic, and they assured me they would keep it safe for me. When I finally returned from abroad to collect it. It was nowhere to be found. Then came the most unbelievable part: The staff member who was supposed to keep it for me, called me and told me that the boss thought my hair clip was cute and had GIVEN IT TO HER FRIEND WHO LIVES IN IBIZA. Is this a joke? A customer’s personal belonging, left behind at a clinic and explicitly promised to be kept safe, was allegedly given away to the boss’s friend because she thought it was cute?! When I desperately contacted the clinic to get my hair clip back, their story suddenly changed. They now claim they don’t know where the hair clip is, contradicting what the staff member had told me directly. Instead of taking responsibility and making a genuine effort to resolve this, they had now stopped responding to my texts and calls. I suspect they may have blocked me, although I cannot that. I trusted them to take care of my belonging, and this is how they have handled something that should have been a very simple matter of honesty and accountability. To make matters even more ridiculous, they still can’t spell my name correctly after 3 years of being a regular customer. I am beyond disappointed. What hurts most isn’t just losing the hair clip. It’s being told that my personal belonging was given away, then being met with a completely different story, and silence. If you run a business, you are responsible for treating your customers and their belongings with basic respect. I expected professionalism and accountability, not this.

4 dagen geleden - Ik vind het zeer teleurstellend dat Skin Clinic Rotterdam mijn klacht niet eens in behandeling wil nemen. Als voormalige vaste klant van drie jaar had ik op zijn minst een inhoudelijke reactie en een poging tot oplossing verwacht. In plaats daarvan wordt mijn klacht simpelweg afgewezen. Dit getuigt voor mij niet van klantgerichtheid, verantwoordelijkheid of respect voor trouwe klanten.