Mijn Klacht:
Good morning,
It is the second incident within one month about your services.
Not only your drivers are undisciplined but you do not have a proper way to handle the situation.
To be more specific, I use daily the bus 400 from Leiden central to zoetermeer centrum west. Delays, rude drivers and many more.
I usually take the bus that departs at 08:22 or 08:17. So again today even though many buses were parked the only bus that left the station after 08:12 was at 08:26.
Would you be responsible enough to tell me if you will compensate me for being late at my work due to your incompetence or for being sick after waiting 20 minutes in cold?
Your company has a responsibility. Is there anybody who can explain me and contact me or will you go ahead and ask me to contact somebody else?
Otherwise, I can proceed with a lawsuit.
This is ridiculous.
Gewenste Oplossing:
Leiden central to zoetermeer
